Application Lead

Axway Software SA; Dadri; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Axway invites an experienced Application Lead to join our Noida-based, hybrid team. You will own application support and MFT-related operations, working across onshore and offshore units in a global, 24x7 setting.

You will manage onboarding, patches, upgrades, and SLA-driven incident handling while coordinating with multiple teams. Strong knowledge of Axway MFT products and cloud technologies is required.

Qualifications

• Production support in 24x7 model is required.
• Ability to diagnose issues, perform RCA and resolve live problems.
• Onboarding, patching and upgrade experience essential.
• Manage alerts per SLA and improve productivity and quality.
• Familiar with ITIL concepts and ServiceNow or similar tools.
• Ability to coordinate tasks and organize self for delivery.

Responsibilities

• Provide 24x7 application/production support.
• Triage, diagnose, and resolve live issues within SLAs.
• Onboard new apps, apply patches and upgrade components.
• Monitor alerts and drive problem resolution with root cause analysis.
• Use ITIL practices and ServiceNow for incident management.
• Collaborate with Onshore/Offshore teams during maintenance.
• Ensure zero downtime during upgrades and handle DR planning.

Skills

AS2

SFTP

FTP

HTTP/S

Axway MFT

Unix/Linux

SQL queries

Docker

Kubernetes

Cloud (AWS/Azure/GCP)

Tools

ServiceNow

Splunk

Job description

Overview

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Application Lead !

• Location: Noida
• Hybrid

Responsibilities

• Autonomous with one programming language/scripting
• Autonomous with one Database. Good understanding of SQL queries
• Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
• Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
• Expertise on the Axway MFT products (XFB, Gateway, Secure Transport)
• Knowledge of SSL/encryption/Keys/certificates.
• Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
• Experience working with Trading Partner Profile Management and configurations
• Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
• Cloud / Managed Services / Product Support (L2/L3) exposure.
• Exposure on Cloud like AWS/Azure/GCP etc.
• Exposure on Dockers, Kubernetes and Container-based technologies.
• Knowledge of Disaster Recovery
• Knowledge of No Downtime Upgrades
• Knowledge of SSO and its concept
• Knowledge of Log forwarders like Splunk etc.

Qualifications

Must Have -

• Application/Production Support in 24X7 model. Production support experience (better if has some managed services exposure also)
• Should be able to work on L2/L3 support having good analytical and diagnostic and RCAability.
• Application onboarding, patching and upgrade experience.
• Monitoring service interruption alerts and troubleshooting them as per SLA.Addressing live issues and resolving them within pre-defined SLAswith improved productivity and quality.
• Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
• Should be good in prioritizing the tasks and organizing self as per delivery

Soft Skills

• Strong communication(both written and verbal) and client interfacing skills.
• Customer/Front Office engagement experience.
• Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
• Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
• Quick learner with an ability to acquire new skills in short time
• Flexible to work with and good team player.

Company Overview

At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Equal Opportunity Employer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.