Application Engineering Environments Support Analyst, Specialist

Vanguard India; Hyderabad; Hybrid; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Financial wellness support

Physical wellness benefits

Personal wellness resources

Job summary

Vanguard India in Hyderabad is seeking an experienced professional to provide expert configuration services across multiple platforms. The role requires at least 8 years of experience in application engineering and backend systems support, with a strong emphasis on technical documentation and API management.

The ideal candidate will possess a postgraduate degree in related fields and be familiar with Agile methodologies and tools like JIRA and Confluence. Vanguard offers flexible working arrangements to enhance collaboration and connection in a prosperous environment.

Qualifications

• Minimum of 8 years of related work experience.
• Hands-on experience in server-side development and performance optimization.
• Ability to create detailed technical documentation and standards.

Responsibilities

• Provide expert configuration services for multiple applications.
• Plan and complete complex software builds and updates.
• Administer and audit source code databases.

Skills

Application engineering

Configuration management

Backend systems support

API management

Agile methodologies

Technical documentation

Education

Postgraduate degree in Computer Science or Information Technology

Tools

JIRA

Confluence

Job description

About Vanguard

Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud‑based technologies that drive our business outcomes and deliver a world‑class experience for our clients.

Role Summary

This role provides expert level configuration services across all platforms, including auditing source code archives. Writes and audits configuration management build plans and version description documents, ensures seamless backend operations, and delivers secure, scalable, and reliable technology solutions.

Responsibilities

• Provide expert level configuration services for up to ten applications on multiple platforms. Works on the most complex systems with large numbers of interfaces and users.
• Plan, schedule, and complete the most complex software builds and elevations, create directories and security groups, and recreate prior versions. Monitor software, hardware, or middleware updates, and package and test complex in‑house applications. Participate in inspections, elevations, and related meetings to address configuration issues.
• Install tools for internal clients, and monitor compliance and usage.
• Administer and audit source code archive databases. Write and maintain documentation, including policies and procedures, configuration templates, guides, and release notes. Audit software, hardware, or middleware baselines, updates, and documentation. Review staff configuration management plans and tasks.
• Administer and audit configuration management plans and complete the most complex client requests. Add, update, and complete IT problem management and change management database records. Research and resolve the most complex issues. Audit change management configuration records for future releases.
• Lead inspections, elevations, and related meetings to address configuration issues.
• Work with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management.
• Create standard and ad‑hoc reports for IT project teams and managers. Measure and assess metrics, including accuracy, timeliness, errors, rescues, and availability of code and documentation. Test and evaluate IT vendor products and make recommendations.
• Train and mentor staff and write training materials. Resolve the most complex issues elevated from staff.
• Participate in special projects and perform other duties as assigned.
• Collaborate with front‑end developers and cross‑functional teams to define objectives, aligning back‑end solutions with user‑centric design for seamless experiences.
• Integrate and manage data flow between multiple back‑end services, APIs and databases, ensuring smooth, reliable data exchange.
• Ensure the back‑end functionality is reliable, secure and scalable, implementing best practices for data protection and system performance.
• Analyze system performance and troubleshoot data, processes and code, identifying and implementing improvements to enhance efficiency.

Qualifications And Skills

• Minimum of 8 years of related work experience in application engineering, configuration management, or backend systems support.
• Postgraduate degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
• Hands‑on experience in server‑side development, database design, and system performance optimization.
• Proficiency in managing APIs, data flows, and integration between back‑end services and databases.
• Experience working in Agile environments using tools like JIRA and Confluence.
• Ability to create detailed technical documentation, templates, and configuration standards.
• Effective communication skills for mentoring teams and leading technical discussions across functions.

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our Mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Benefits

Vanguard takes the same long‑term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

• Financial wellness – We’re committed to enabling your financial success and provide competitive offers and programs.
• Physical wellness – We’re committed to providing benefits that support your physical health and wellness.
• Personal wellness – We’re committed to providing resources that help support the full scope of your life.

How We Work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.