Application Engineer - RDT

Epiroc Mining India; Ranchi; On-site; INR 400,000 - 700,000; Full time

Job summary

Epiroc Mining India in Ranchi, Jharkhand is seeking an Application Engineer - RDT for onsite customer support and tool optimization. You will translate customer requirements into tool selections, perform demonstrations, monitor tool life, advise on procurement, and collaborate with sales, service and product teams to improve site productivity.

Travel to customer sites is expected; strong communication and problem-solving skills are essential to deliver hands-on technical support and performance

Qualifications

• Bachelor's or Diploma in Mechanical or Mining Engineering.
• Knowledge of surface and underground drilling applications is preferred.
• Experience in application engineering, customer technical support, product support, or field service is preferred.
• Ability to travel to customer sites and provide hands-on technical support.

Responsibilities

• Provide technical application support and recommend suitable rock drilling tools and solutions.
• Deliver technical presentations, product demonstrations, and application guidance to customers and site teams.
• Monitor tool life, consumption trends, and drill meterage at customer sites.
• Investigate tool failures and perform basic failure analysis.
• Prepare technical reports, DPRs, and site visit reports.
• Coordinate with product specialists and marketing teams for tool selection.
• Build strong customer relationships and resolve technical issues promptly.
• Support dealers with regular engagement and technical guidance.
• Plan and maintain site inventory to ensure uninterrupted operations.
• Coordinate logistics, forecasting, and material requirements with supply chain teams.

Skills

Rock drilling tools

Mining equipment knowledge

Customer support

Excel

SAP

Travel willingness

Problem solving

Communication

Education

Bachelor's/Diploma in Mechanical or Mining Engineering

Tools

SAP

Job description

Job Summary

Application Engineer - RDT. Location: Ranchi, Jharkhand, India. Onsite.

Key Responsibilities

• Technical Application Support
• Understand customer requirements and recommend suitable rock drilling tools, products, and technical solutions.
• Provide technical presentations, product demonstrations, and application guidance to customers and site teams.
• Ensure correct utilization and consumption of drilling tools at customer sites.
• Monitor drilling performance, tool life, consumption trends, and drill meterage.
• Investigate tool failures, conduct basic failure analysis, and recommend corrective and preventive actions.
• Conduct regular site visits to monitor application performance and provide hands‑on technical support.
• Prepare technical performance reports, Daily Progress Reports (DPR), and site visit reports.
• Coordinate with product specialists and marketing teams to ensure the right tool selection for specific applications.
• Customer Relationship Management.
• Build and maintain strong working relationships with customers, site teams, and key stakeholders.
• Support customers by resolving technical, application, and operational issues in a timely manner.
• Identify opportunities to improve product performance, customer satisfaction, and overall site productivity.
• Dealer Support
• Support and develop channel partners through regular engagement, product support, and application guidance.
• Assist dealers in resolving product application issues, operational concerns, and warranty‑related cases.
• Monitor dealer performance and recommend improvement actions to enhance customer service and business effectiveness.
• Develop dealer engineers technical competence through regular training, coaching, and application support.
• Competence development of dealer engineers
• Planning Inventory Management
• Plan and maintain site inventory to ensure uninterrupted operations and avoid stock‑out situations.
• Prepare and submit material requirements based on customer forecasts, consumption trends, and contractual commitments.
• Review monthly forecasts and align inventory planning with site requirements and business priorities.
• Monitor stock levels, conduct inventory reconciliation, and maintain accurate inventory records.
• Ensure timely procurement of consumables while maintaining agreed buffer stock levels.
• Track order status, dispatch schedules, shipment movement, and delivery timelines.
• Coordinate material transfers between warehouses, dealers, and mine sites as required.
• Prepare periodic inventory, consumption, forecast, and variance reports for review.
• Logistics Coordination
• Coordinate with logistics and supply chain teams for timely submission of forecasts and material requirements.
• Monitor Goods in Transit (GIT) and proactively follow up to avoid delivery delays.
• Recommend appropriate shipment modes based on urgency, cost, and operational requirements.
• Support preventive planning to avoid material shortages and ensure smooth site operations.

Qualifications

• Bachelors Degree or Diploma in Mechanical Engineering, Mining Engineering, or a related discipline.
• Knowledge of surface and underground drilling applications is preferred.

Experience

• 3-7 years of experience in mining, construction, heavy equipment, drilling tools, or industrial consumables.
• Experience in application engineering, customer technical support, product support, or field service is preferred.

Required Skills

• Strong knowledge of mining, drilling, construction equipment, or rock drilling tools.
• Inventory planning, material management, and consumption monitoring.
• Forecasting, supply chain coordination, and logistics follow‑up.
• Customer relationship management and dealer support.
• Analytical thinking, problem‑solving, and basic failure analysis.
• Good communication, reporting, and presentation skills.
• Proficiency in Microsoft Excel and ERP systems; SAP experience will be an added advantage.
• Ability to work independently, manage multiple priorities, and travel to customer sites as required.
• Willingness to travel frequently to customer sites, dealers, and project locations.

Preferred Attributes

• Customer‑focused and service‑oriented approach.
• Strong planning, ownership, and organizational skills.
• Team player with the ability to coordinate across sales, service, logistics, and product teams.