Application Engineer (Optics and Photonics)

Edmund Optics; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Training programs

Provident fund

Medical insurance

Flex benefits

Job summary

Edmund Optics India in Bengaluru is seeking an Application Engineer to provide pre-sales and post-sales technical support for optical components across life sciences, biomedical, industrial inspection, semiconductor, and R&D spaces.

You will assist customers via phone, chat, and email for product selection, quote preparation, and availability; evaluate custom optics requests; support troubleshooting and RMA processes; and collaborate with internal teams to improve knowledge and the customer

Qualifications

• Basic knowledge of optics and photonics.
• Proficiency in engineering and physics concepts.
• Strong customer service and communication skills.
• Ability to draft technical documents such as specification sheets and application notes.
• Knowledge of optical software such as Zemax and TracePro is preferred.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Assist customers via phone, chat, and email for product selection and integration.
• Field custom optics requests and vet feasibility based on EO capabilities.
• Provide quotes, pricing, and availability support.
• Provide post-sales troubleshooting and RMA assistance.
• Collaborate with other departments to improve technical expertise and processes.
• Participate in local tradeshows to meet new customers.
• Attend trainings and stay updated on new products and applications.
• Comply with policies, procedures, and regulations.

Skills

Optics basics

Photons knowledge

Strong communication

Documentation skills

Team collaboration

Education

Associate/Bachelor in Optics/Photonic/Physics

Master's in Optics/Photonic (preferred)

Tools

Zemax

TracePro

Job description

Company Information

Edmund Optics (EO) is a leading manufacturer and distribution of optics, imaging, and photonics technology. EO's state of the art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting the R&D, electronics, semiconductor, pharmaceutical, biomedical, and military markets around the globe; EO products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics India was set up in May 2019 and is responsible for sales, marketing, distribution, and application support for a wide product range throughout India. India is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

Job Description

This role will be based in India - Bangalore

• Application Engineers at Edmund Optics (EO) are responsible for providing pre-sales and post-sales technical support to customers utilizing optical components in a variety of application spaces, such as life sciences, biomedical, industrial inspection, semiconductor, R&D, etc.
• Assist customers via phone, chat, and email with product selection and integration for their application.
• Field custom optics requests and vet based on Edmund Optics’ manufacturing capabilities.
• Provide pre-sales support in the form of quotes, pricing, and availability.
• Provide post-sales support in the form of troubleshooting and RMA creation.
• Collaborate with other departments within Edmund Optics to improve technical expertise and expand knowledge.
• Partake in projects designed to streamline internal processes and improve the customer experience.
• Participate in local tradeshows to meet new customers.
• Actively participate in regular trainings given by third-party suppliers and Edmund Optics internal subject matter experts, and stay up to date with emerging technology, new products, and applications.
• Comply with federal, state, and company policies, procedures, and regulations.

Qualifications

• Minimum: Associate degree or Bachelor’s degree in Optics, Photonics, Physics, or related field.
• Preferred: Master’s degree in Optics, Photonics, Optoelectronics, Physics, or related field. Two years of work experience in a technical sales or application engineering/support position.

Required Skills & Abilities

• Basic knowledge and technical aptitude in optics, photonics, and related fields.
• Proficiency in key engineering, physics, optics, and photonics concepts.
• Basic customer service skills and phone etiquette.
• Professional demeanour, proficient in active listening and effective communication.
• Capable of critical thinking, deductive reasoning, and problem-solving.
• Ability to review, edit, and draft technical documents such as specification sheets, application notes, etc. Knowledge of optical software such as Zemax and TracePro is preferred.
• Ability to work independently and as part of a team. Available to work in shifts over weekends.
• Capable of multi-tasking and tolerating a high level of stress.
• Requires minimal supervision and direction.
• Assist in a variety of side tasks, such as technical content creation, data clean-up, updating product documentation, etc., to better support EO customers and colleagues.
• Strong work ethic.

Benefits

Edmund Optics provides extensive training programs and internal development opportunities as well as a range of employee benefits including employee provident fund, personal medical insurance, and flex benefits. The overall employment package is highly competitive with the aim of attracting the best talent available.

Disclosure

Edmund Optics shall, in its discretion, modify or adjust the position to meet the company’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.