Application Development & Support Senior Analyst

Vertiv Group; Pune; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Vertiv in Pune, India is seeking an Application Support Analyst to ensure stability and performance of applications supporting Legal, Compliance and EHS. You will monitor health, handle incidents, manage user access, and support integrations with Oracle EBS and Data Lake environments.

You will collaborate with vendors and IT teams, document procedures, and assist with audits and upgrades, driving continuous improvement in support processes and automation.

Formación

• Bachelor's degree in information systems, computer science, information technology, or related field.
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Responsabilidades

• Monitor application availability, performance, and health across Legal Systems.
• Manage incidents and service requests and coordinate resolution.
• Provision, modify, and remove user access per security requirements.
• Monitor and maintain integrations with Oracle EBS, Data Lake, and other systems.
• Investigate recurring issues and document corrective actions.
• Coordinate with vendors, business users, and IT teams to resolve issues.
• Maintain support procedures, knowledge articles, and system documentation.
• Support upgrades, patches, enhancements, and production releases.
• Assist with audits, access reviews, and regulatory requirements.
• Identify opportunities to improve support processes, monitoring, reporting, and automation.

Conocimientos

Application monitoring

Incident management

User access administration

Integration monitoring

Root cause analysis

Vendor & stakeholder coordination

Documentation

Testing & validation

Compliance support

Continuous improvement

Educación

Bachelor's degree in Information Systems / CS / IT

Herramientas

Oracle EBS

Data Lake

SaaS platforms

ITSM platforms

Big Data Platforms (DataLake)

Robotic Process Automation (RPA)

Machine Learning (ML) tools

Artificial Intelligence tools

GRC platforms

Case management systems

ServiceNow & ITIL practices

Descripción del empleo

The Application Support Analyst will play a critical role in ensuring the stability, availability, and performance of applications supporting Legal, Compliance, and EHS functions. The role is responsible for application monitoring, incident management, user access administration, integration support, root cause analysis, and coordination with business and technical stakeholders. The analyst will help ensure reliable operations, data integrity, and continuous improvement across the Legal IT Portfolio.

Key Responsibilities

• Application Monitoring: Monitor application availability, performance, and health across the Legal Systems Portfolio.
• Incident Management: Manage application incidents and service requests and coordinate resolution activities.
• User Access Administration: Provision, modify, and remove user access in accordance with security requirements.
• Integration Monitoring: Monitor and maintain integrations between compliance systems, Oracle EBS, Data Lake platforms, and other enterprise systems.
• Root Cause Analysis: Investigate recurring issues and document corrective actions.
• Vendor and Stakeholder Coordination: Work with vendors, business users, and IT teams to resolve issues.
• Documentation: Maintain support procedures, knowledge articles, and system documentation.
• Testing and Validation: Support upgrades, patches, enhancements, and production releases.
• Compliance Support: Assist with audits, access reviews, and regulatory requirements.
• Continuous Improvement: Identify opportunities to improve support processes, monitoring, reporting, and automation.

Qualifications

Education: Bachelor’s degree in information systems, Computer Science, Information Technology, or related field.

Experience: Minimum of 3-5 years of experience in application support or related IT operations role. Experience supporting Legal, Compliance, or EHS systems is preferred.

Technical Skills

• Application Support: Enterprise application support and troubleshooting.
• Integration Technologies: APIs, ETL processes, and system integrations.
• Systems Knowledge: Oracle EBS, Data Lake environments, SaaS applications, and ITSM platforms.
• Monitoring and Troubleshooting: Experience with monitoring and diagnostic tools.

Core Competencies

• Microsoft Office: Proficient in Microsoft Office suite.
• SDLC: In depth understanding of Software Development Lifecycle (SDLC) methodologies.
• Time Management: Strong time management skills with the ability to prioritize tasks and meet deadlines.
• Analytical: Excellent problem-solving abilities, capable of understanding complex business processes and translating them into functional requirements.
• Communication: Superior verbal and written communication skills, adept at engaging with both technical and non-technical stakeholders. Proficient in English.
• Interpersonal: Strong interpersonal skills with a proven ability to collaborate within a team and build relationships across all organizational levels.
• Customer First Mindset: Demonstrated ability to effectively explain technical concepts to non-technical stakeholders

Preferred Qualifications

• Tools: Experience working with Big Data Platforms (DataLake), Robotic Process Engineering (RPA), Machine Learning (ML) and Artificial Intelligence (AI) tools is preferred.
• Background: Experience supporting Legal, Compliance, EHS, GRC, case management, or SaaS platforms. Familiarity with ServiceNow and ITIL practices.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.