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App Support Engineer

UBS

Pune District

On-site

INR 10,00,000 - 15,00,000

Full time

Today
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Job summary

A global wealth management firm is seeking a Service Management professional in Pune. You will be involved in SRE activities, incident resolution, and continuous service improvement. The ideal candidate should have substantial IT experience, effective communication skills, and a passion for problem-solving in a team-oriented environment. This role offers flexibility in working hours and a diverse workplace culture.

Qualifications

  • 5+ years of IT experience, with 3+ years in app support.
  • Experience in Major Incident Management.
  • Ability to communicate fluently in English.

Responsibilities

  • Participate in SRE activities and incident resolution.
  • Drive service improvement and automation initiatives.
  • Collaborate with partner teams to solve challenges.

Skills

Analytical skills
Logical thinking
Effective communication skills
Complex problem solving
Scripting languages

Education

Graduate degree in Information Technology or Computer Science
Equivalent education with IT experience
Job description
Your role

Are you passionate about Service Management and Platform? Do you want to do contribution to the development and evolution of the strategic Platform? Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated?

  • Participate in SRE activities including the resolution of incidents, executing changes & analysis of problem tickets
  • This role would have 100% advance SRE activities
  • Identifying solutions for incidents via open-source community, liaising with vendor, and collaborating with engineers
  • Driving continuous service improvement initiatives including process optimization, automation via scripts, and other innovations
  • Maintaining transparency with partner teams and customers; Collaborating with them to address key challenges
  • Participate in life cycle management projects, major incident management calls, problem management discussions, maintenance & DR exercises and other forums.
  • Advance support activities such as environment mgmt, release/deployment, CPR, de-bugging, Business rule mgmt, ACL mgmt, data import/export etc., and this function owns production and PTA environment end-end
  • Open for flexible working hours including working in shifts
Your team

Team size of 20. The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your expertise
  • You hold a Graduate degree in Information Technology, Computer Science or related sub-ject; alternatively an equivalent education in one of these topics with IT experience of 5+ years
  • 3+ years of hands-on experience in app support.
  • Experience in participating in critical outages or Major Incident Management issues
  • You possess analytical & logical thinking skills, experience in one of the scripting languages
  • Possess effective communication skills with fluency in written and spoken English
  • Complex problem solving skills and experience in technical analysis
About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it\'s our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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