Analyst, Specialist, Operations, Trns Svcs-Trade Operations, Corporate Banking, Technology & Operations

DBS Bank Ltd; Mumbai City; Presencial; INR 2.400.000 - 4.200.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd in Mumbai invites an experienced Operations professional to lead the Foreign Cash Ops unit, ensuring efficient processes, adherence to internal standards and regulatory guidelines, and strong partner service.

You will monitor outward remittances (A2), perform Nostro reconciliations, guide the team, and coordinate with relation managers, products and branches to resolve payment queries promptly, while driving continuous improvements.

Formación

• Graduate / Post Graduate degree.
• Minimum 10–12 years in core FCY Trade and Cash fields with FEMA knowledge.
• Experience managing large volumes and teams.

Responsabilidades

• Monitor and process outward remittances A2 payments following internal and regulatory guidelines.
• Knowledge on Nostro reconciliation and related rules.
• Learn and guide the team on operations, policies and practices affecting the business.
• Provide support in reporting, transactions, and customer service as needed.
• Coordinate with relationship managers, products and internal teams to resolve payment queries promptly.
• Demonstrate strong interpersonal, analytical, and presentation skills in meetings.
• Work in dynamic, pressurized environments while maintaining productivity and team performance.
• Highlight risks and drive process improvements; manage KPI and KRI adherence.
• Oversee project-level deliverables and drive productivity within the cash operations vertical.

Conocimientos

Customer management

Stakeholder management

Interpersonal skills

Presentation skills

Analytical skills

Team leadership

Educación

Graduate / Post Graduate

Herramientas

Microsoft Office

SWIFT payments

Cash operations systems

Descripción del empleo

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels

Job Purpose

Managing the Operations of Foreign Cash Ops unit for the bank

Key Accountabilities

Monitoring and Processing of Outward A2 transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.

Job Duties & responsibilities

• Monitoring and Processing of Outward Remittances A2 payments including LRS cases and manage BAU as per internal and regulatory guidelines.
• Knowledge on Nostro Reconciliation and rules pertaining to such Recon.
• Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation’s policies and practices affecting each phase of business.
• Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed.
• Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve allpaymentqueries and issues promptly.
• The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team’s performance to determine the success of the unit.
• Understanding & highlighting the risks in the process, and work on process improvements
• Ensure that the KPI’s and KRI’s are managed and maintained as per the group’s expected standards.
• Capable of managing project level deliverables and targets
• Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.
• Ensure Group alignment for Cash operation vertical.

Requirements

• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
• Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect toCashtransactions.
• Excellent Client / Customer management skills, business orientation.
• Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• A positive and attitude to work in a team and provide proper assistance and support to the team as required,
• Capability to identify areas of risk and suggestions to mitigate

Education / Preferred Qualifications

• Graduate / Post Graduate

Core Competencies

• Strategizing and Problem-solving skills
• Thorough Knowledge on FEMA, with minimum experience of 10-12 years in core FCY Trade and Cash fields.
• Should have managed large volumes and teams
• Preferred having Knowledge of Trade/and A2 payments.
• Awareness on Capital Accounts transaction monitoring, controls and follow ups.

Technical Competencies

• Good knowledge on Microsoft applications
• Overview of systems used in Cash Operations
• Functional Knowledge in handling SWIFTs

Work Relationship

• Excellent communication skills
• Presentation skills

Location:

Mumbai

Job:

Operations

Schedule:

Regular

Employee Status:

Full time