Analyst - Service Desk S 4A

Genpact; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Genpact in Mumbai, India is hiring an Analyst - Service Desk to provide first-line IT support via phone, email, or chat. You will diagnose hardware and software issues, install and configure systems, and collaborate with IT teams to escalate complex problems.

This role offers exposure to ITIL practices and hands-on experience with enterprise tools. Ideal candidates have a Computer Engineering or IT-related bachelor's degree and relevant certifications; strong communication in English, and a

Qualifications

• Bachelor's degree in Computer Engineering, Database Management, Information Systems, IT, or Network Engineering.
• Certifications in CompTIA A+, Server+, ITIL Foundation, Microsoft 365 Fundamentals, MS Office Specialist MS Access.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Diagnose and resolve hardware and software issues and configure systems.

Skills

IT Service Desk

Mac OS Support

Executive Presence

Design Thinking

Collaboration Tools

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

Collaboration Tools

Microsoft Office Suite

Microsoft 365

Job description

Analyst - Service Desk SReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Respond to customer inquiries and provide technical support via phone, email, or chat; • Diagnose and resolve technical hardware and software issues; • Install and configure computer systems and applications; • Collaborate with IT teams to escalate complex technical issues for resolution; • Create and maintain technical documentation and knowledge base resources for support purposes. • Respond to customer inquiries and provide technical support via phone, email, or chat; • Diagnose and resolve technical hardware and software issues; • Install and configure computer systems and applications; • Collaborate with IT teams to escalate complex technical issues for resolution; • Create and maintain technical documentation and knowledge base resources for support purposes.QualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsCompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoftRequired SkillsAgile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Storytelling, Workplace ServicesLanguageEnglish (Required)Language Proficiency -Intermediate - B1Additional Job Location -Job TypeRegularMaster Skill List -Service Desk SRemote Type -OfficeWork Shift -Any (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.