Analyst, Quality Assurance

Altisource; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Altisource in Bengaluru is seeking a Quality Assurance Auditor to perform US mortgage related QA reviews, including semi-voice, eviction, and real estate closing processes. The role focuses on identifying trends, reporting observations, and driving improvements.

The ideal candidate holds a Bachelor’s degree with 2–5 years of experience, and has strong communication skills for both voice and non-voice audits. This is an on-site opportunity based in Bengaluru, India.

Qualifications

• Experience in US mortgage processes: Semi Voice, Eviction and Real Estate closing.
• Bachelor's degree; 2-5 years of relevant experience.
• Excellent communication for voice and non-voice audits.

Responsibilities

• Perform QA calls and process reviews for Altisource departments.
• Analyze findings and develop reports highlighting trends and improvement opportunities.
• Make recommendations to reduce process variation and errors.
• Track responses and coordinate with management to address issues.
• Provide timely management reports on observations.
• Assist in implementing changes to QA evaluation processes.
• Escalate unresolved issues to senior management.

Skills

Quality assurance

Process reviews

Reporting

Stakeholder communication

Auditing

Education

Bachelor's degree

Job description

Job Description

• Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
• Perform quality assurance call and / or process reviews for all departments in Altisource.
• Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
• Make recommendations to help reduce process variation and eliminate errors
• Track Business Unit responses for all findings identified from the process reviews
• Work with Management and develop project plans to address opportunities identified through process reviews
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues
• Provide management with timely reports documenting observations from reviews
• Assist in implementing changes or modifications to the Quality Assurance departments evaluation process

Qualifications

Experience in US mortgage Semi Voice, Eviction and Real Estate , Closing

Preferred Education: Bachelors Degree, 2-5 years, Preferred Experience Type: Doesnt matter, License or Certification: Not required

Additional information

REO Marketplace

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