Analyst - Practice Account Support

Penn Medicine Lancaster General Health; Pune District; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A healthcare organization located in Pune is seeking a Practice Account Analyst. The analyst will focus on analyzing data and resolving support issues via phone and email. Ideal candidates will have strong communication skills, experience in data management, and the ability to work independently in a fast-paced environment. Preference will be given to those with experience in the US Healthcare domain.

Qualifications

• 0–3 years of experience in a relevant field.
• Proficient typing skills with a speed test result.
• Ability to work with minimal supervision.

Responsibilities

• Analyze and interpret data to drive support aspects.
• Troubleshoot and resolve issues via phone and email.
• Investigate discrepancies and resolve related issues.

Skills

Verbal and written communication

Data analysis and research

Problem-solving

Time management

Team collaboration

Tools

Microsoft Office (Word, Outlook, Excel)

Data entry software

Ticketing tools

Job description

The Practice Account Analyst will assist in analyzing and interpreting data to provide valuable insights that drive required aspects of support, with a focus on troubleshooting and resolving issues remotely via phone, email, and available software.

Responsibilities:

General:

• Proficient in verbal and written communication
• Ability to work in night shifts
• Strong ability to work under pressure with dedication to maintaining data integrity
• Ability to research, analyze, and sort information as needed

Operational Support:

• Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately
• Follow instructions and communicate effectively when rectifying problems and providing feedback
• Investigate discrepancies, fill gaps in incomplete records, and resolve related issues
• Perform all assigned duties and meet project compliance requirements

Skills and Experience:

• 0–3 years of experience with excellent written, verbal, and interpersonal communication skills
• Ability to key, scan, and transcribe high volumes of data from various sources
• Review and validate data to ensure accuracy and completeness
• Strong understanding of accuracy and efficiency in managing large data volumes
• Proficient in Microsoft Office (Word, Outlook, Excel) with the ability to quickly learn other applications
• Experience in the US Healthcare domain will be an added advantage
• Excellent typing skills, supported by a speed test result
• Ability to thrive in a small team within a fast-paced, deadline-driven environment
• Ability to take ownership of tasks through resolution
• Ability to work with minimal supervision
• Strong problem-solving and time management skills
• Experience with data entry software and ticketing tools will be an added advantage.

We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position.