Analyst, Planning & Scheduling

Concentrix; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Concentrix is seeking an Analyst, Planning & Scheduling in Bengaluru, India, to manage and optimize weekly engineer team schedules using IDP and eWFM. The role emphasizes automation, SLA adherence, and cross-functional collaboration with sites and partners.

A Graduate with WFM experience is preferred. Ideal candidates will handle 24x7 shift patterns, drive continuous improvement, and leverage data analytics to improve forecasting accuracy and efficiency.

Qualifications

• Experience with WFM software (IEX and Alvaria, preferably Alvaria).
• Exposure to the leave management system.
• Willingness to work in a 24x7 shift environment.

Responsibilities

• Develop, manage, and maintain weekly schedules for engineer teams.
• Forecast upload and generate IDP; schedule generation and optimization.
• Coordinate with stakeholders to gather requirements and timelines for scheduling activities.
• Lead and motivate the scheduling team to achieve objectives; establish quality controls.
• Identify inefficiencies and implement automation for scheduling processes.

Skills

MS Office

SQL

Power BI

Communication

Team leadership

Decision making

Time management

WFM

IEX

Alvaria

Automation

Education

Graduate

Tools

WFM tools

IEX

Alvaria

Job description

Job Title: Analyst, Planning & Scheduling

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develop, manage, and maintain comprehensive schedules Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Forecast Upload and generate the Intraday Patterns ( IDP) Schedule Generation and Optimization. Review IDP (Requirement vs Schedule) with sites/Partners. Recommending required headcount with sites/Partners by running different scheduling scenarios. Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR % Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities. Ensure resource allocation aligns with project goals and organizational capacity. Lead and motivate team members to achieve scheduling objectives efficiently. Establish quality control measures to ensure accuracy and consistency in scheduling outcomes. Drive continuous improvement initiatives to enhance scheduling processes and team performance. Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency. Leverage machine learning and data analytics to enhance workforce scheduling models. Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization. Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling. Benchmark against industry leaders to adopt best practices in scheduling innovation. Monitoring mailbox and managing the workload Will be actively involved in updating the realtime exceptions and schedule changes through email request.

Key skills and knowledge:

Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in a fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously.

Educational Qualification:

• - Graduate

Location:

IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road

Language Requirements:

Time Type: Full time2026-12-01

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.