Analyst, Operations & Enablement, Privacy/AI Governance

Priceline; Mumbai City; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health & wellness coverage

Generous time off

Work from anywhere up to 4 weeks/year

Travel & partner discounts

Legal & tax support

ERGs and recognition programs

Job summary

Priceline in Mumbai seeks an Analyst, Operations & Enablement focusing on Privacy/AI Governance. You will own platform enablement, DSAR/PIA workflows, and cross-functional governance tooling in a fast-paced legal team.

The role involves AI enterprise capabilities, data protection practices, and producing governance dashboards. You will partner with Technology, Security, Marketing, People & Culture and other stakeholders to ensure compliant, auditable processes while supporting business

Qualifications

• Minimum 3 years in privacy or security operations, data governance or GRC.
• Experience with AI enterprise platforms such as ChatGPT, Gemini, Claude.
• Hands-on with privacy/GRC platforms like OneTrust; DSAR, DPIAs, PIAs, data mapping.
• Understanding data flows, system integrations and data lifecycle.
• Strong collaboration with engineering, IT, security teams.
• Familiar with GDPR, CCPA/CPRA and other data protection laws.
• Excellent written and verbal communication across legal, security and product teams.
• Relevant certifications in privacy/security domains.

Responsibilities

• Own platform enablement and operations for OneTrust and related tools.
• Configure and improve workflows, automation, and audit trails using AI capabilities.
• Monitor platform issues and coordinate with support and engineering to resolve.
• Produce executive-ready reporting and maintain SOPs and documentation.
• Collaborate across Technology, Security, Marketing, Legal Ops and other teams.

Skills

Privacy operations

AI platform tooling

GRC platforms

Data lifecycle principle

Cross-functional collaboration

Regulatory knowledge (GDPR/CCPA)

Communication skills

Certifications (CIPM/CIPP/US/CIPP/E)

Tools

OneTrust

LogicGate

BigID

Confluence

Jira

Slack

Panryas

Atlassian platforms

Job description

This role is eligible for our hybrid work model: Two days in-office. Based in our Mumbai office.

Analyst, Operations & Enablement, Privacy/AI Governance

Our People & Culture and Legal teams make sure we provide a highly ethical working environment where everyone at Priceline can bring their whole selves to work and deliver their very best each day. We want you to thrive – to feel safe, supported, valued, and growing to your highest potential!

Why is this job a big deal:

The position will own the operational backbone of the Privacy/AI Governance and Cyber Advisory team at Priceline, including program workflows in JIRA and Confluence, the OneTrust ecosystem, shared reporting platforms such as LogicGate and AuditBoard. This role requires an understanding of our data processing environment and infrastructure, controls and risk profile. An understanding of the company’s innovative utilization of AI technology to serve our customers and our own productivity in an ethical, responsible and trustworthy manner is essential.

The Analyst will be part of a high-performing, dynamic and diverse Legal team at Priceline, a US subsidiary of the biggest online travel company of the world.

In this role you will:

Own Platform Enablement and Operations

• Be the team Administrator for OneTrust (DSAR, PIA/DPIA, cookie compliance modules) and be the team liaison with associated platforms (BigID, LogicGate, Panryas, Atlassian platforms, Slack).


• Configure, optimize and continuously improve workflows, automation reporting and tooling with existing platforms and with AI enterprise capabilities, including Claude, ChatGPT and Gemini, to ensure effective and audit-ready documentation and evidence trails. These workflows include DSARS, RoPA maintenance, PIA/DPIAs and other essential governance processes.


• Monitor and triage platform issues, failures, or workflow breakdowns.


• Liaise with OneTrust & other platform support and internal engineering to resolve technical issues.

Produce and Maintain Process Metrics, Dashboards & Reporting

• Prepare executive-ready reporting for legal, risk, and leadership.


• Create, improve and maintain Operations documentation and SOPs.

Ensure Cross-Functional Collaboration

• Maintain close and supportive cross-functional collaboration with Technology, Security, Marketing, People & Culture, Legal Operations and colleagues at sibling brands and the Booking Holdings Corporate Centre.

You have these preferred qualifications:

• Minimum 3 years of experience in privacy or security operations, data governance, compliance, or GRC programs, preferably within consulting, IT services, or global capability centres (GCCs) supporting privacy, security or compliance programs.


• Solid Experience working with AI enterprise platforms and tooling, e.g. ChatGPT, Gemini, Claude.


• Hands-on experience working with privacy or AI compliance or GRC platforms (e.g. OneTrust preferred; TrustArc, Security, BigID, ServiceNow, or similar tools) and compliance processes such as DSAR workflows, privacy impact assessments (PIAs/DPIAs), ROPAs and data mapping.


• Understanding of data flows, system integrations, and data lifecycle principles.


• Experience partnering with technical teams (engineering, IT, or security) to troubleshoot issues and implement process or system improvements


• Familiarity with operationalizing the requirements of global regulations such as GDPR, CCPA/CPRA, and other data protection laws.


• Strong communication skills, with the ability to coordinate cross-functional workstreams across legal, security, product, and business teams


• Relevant certifications such as CIPM, CIPP/E, CIPP/US, AIGC or ISO/privacy-related certifications

#LI-Hybrid

Who We Are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Perks & Benefits at Priceline

Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:

Health & wellness coverage including medical, dental, vision, and mental health resources

Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days

Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)

Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts

Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits

Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

Specific benefits and programs vary by location.

Inclusion is a Big Deal!

To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.