Analyst - Operations

CoinDCX; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Design Your Own Benefits

Unlimited Wellness Leaves

Mental Wellness Support

Learning Sessions

Job summary

CoinDCX Bengaluru is seeking a Reliability Operations Analyst to join a dedicated team that ensures operational continuity and rapid issue detection for our digital asset platform. You will be on the first line of defense, coordinating with stakeholders to resolve incidents with clarity and speed.

You’ll monitor systems, perform triage, and support 24/7 coverage with structured handovers. Collaboration with Tech Ops, Risk, Product, and Engineering is essential to strengthen reliability and

Qualifications

• Bachelor’s degree or equivalent practical experience in a relevant field.
• 1–3 years of experience in Operations, Reliability, NOC, or SOC roles.
• Fresh graduates with strong aptitude may be considered for junior roles.

Responsibilities

• Monitor systems and processes using dashboards, alerts, and monitoring tools.
• Identify, log, categorize, and escalate incidents per SLAs.
• Perform initial triage to validate alerts and reduce false positives.
• Ensure 24/7 operational continuity with seamless shift handovers.
• Maintain logs, incident records, and escalation notes.
• Collaborate with Tech Ops, Risk, Product, and Engineering for timely resolutions.
• Share real-time incident updates and prepare periodic reports.

Skills

Calm under pressure

Structured incident reporting

Ownership & attention to detail

Rotational shifts experience

Analytical aptitude

Education

Bachelor’s degree or equivalent in CS/IT/Operations/Finance/Trading

Tools

Slack

Excel

Monitoring tools

Job description

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.

As our Markets business scales in volume, complexity, and transaction throughput, the integrity of digital asset custody, settlement accuracy, and liquidity availability become mission-critical. Every fund transfer, reconciliation, and liquidity decision directly impacts our ability to serve clients and maintain trust in the ecosystem.

This role sits at the heart of our Custody Operations function, ensuring that our digital asset infrastructure runs with precision, transparency, and zero tolerance for operational failures.

About The Role

We are setting up a dedicated Reliability Operations Team responsible for proactively overseeing critical business and technology processes. As a Reliability Operations Analyst, you will play a key role in ensuring operational continuity, minimizing risks, and driving timely issue detection and resolution. You will be part of the first line of defense, ensuring smooth operations and effective communication across stakeholders.

What You’ll Do

Real-Time Monitoring & Oversight

• Continuously monitor systems, applications, and business-critical processes using dashboards, alerts, and monitoring tools
• Detect anomalies early to prevent downstream impact

Incident Detection & Response

• Identify, log, categorize, and elevate incidents as per defined SLAs and escalation matrices
• Act as the central coordination point during live incidents

First-Level Troubleshooting

• Perform initial triage to validate alerts and reduce false positives
• Gather relevant information before escalation to technical or business teams

Operational Continuity (24/7 Coverage)

• Ensure seamless handovers between shifts with complete context
• Maintain uninterrupted operations across rotational shift.

Governance & Documentation

• Maintain shift logs, incident records, and escalation notes
• Update SOPs and contribute to internal knowledge bases

Cross-Functional Collaboration

• Work closely with Tech Ops, Business Ops, Risk, Product, and Engineering teams for timely issue resolution

Reporting & Insights

• Share real-time updates during incidents
• Prepare daily/weekly operational reports
• Highlight recurring issues, trends, and reliability risks

You’ll Excel in This Role If You Have

Core Skills & Competencies

• Ability to remain calm and act decisively under pressure
• Clear written and verbal communication for structured incident reporting
• Strong sense of ownership and attention to detail
• Willingness to work in rotational 9-hour shifts for 24/7 coverage
• Basic analytical aptitude with Excel proficiency

Technical Exposure (Preferred)

• Familiarity with monitoring and observability tools (Slack or similar)
• Basic understanding of system operations, networks, or process monitoring

Qualifications

• Bachelor’s degree in Computer Science, IT, Operations, Finance, Trading, or a related field (or equivalent practical experience)
• 1–3 years of experience in Operations, Reliability, NOC, or SOC roles (Fresh graduates with strong aptitude may be considered for junior roles)
• Foundational understanding of business or technology operations

You’ll Know You’re Winning When

• You consistently remain calm and decisive during high-pressure incidents
• Incident updates are clear, structured, and timely
• Monitoring alerts are validated efficiently, reducing false alarms
• Shift handovers are seamless with zero loss of context
• You effectively use monitoring tools (Slack or similar) to coordinate responses
• You adapt comfortably to rotational shifts while maintaining performance
• You demonstrate strong aptitude, learning agility, and Excel-based analysis

Where We Work

We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space. With this belief, we operate as a work-from-office organisation. This role is based out of our Bangalore office, where energy, alignment and innovation move in real time.

Perks That Empower You

• Design Your Own Benefits: Flexible perks to match your lifestyle
• Unlimited Wellness Leaves: Rest and recharge as you need
• Mental Wellness Support: Access to therapy and wellness resources
• Learning Sessions: Bi-weekly learning and growth opportunities

Ready to Build What’s Next?

If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it.

Join CoinDCX and help us make crypto accessible to every Indian, together.