Analyst (Non-Voice)

HCL Technologies Limited; Chennai District; On-site; INR 450,000 - 700,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking an Executive to support Life & Pension operations within a global Insurance BPO environment. The role requires strong communication, adherence to SLAs, and the ability to work with UK and European stakeholders.

You will process service requests, update policy information accurately, and participate in audits and process improvements. Proficiency in MS Office and attention to detail are essential.

Qualifications

• 3+ years of experience in Insurance BPO, Life & Pension operations.
• Exposure to UK/Europe processes or projects involving global stakeholders.
• Graduate in Commerce, Business, or related fields.
• Strong attention to detail and ability to follow process guidelines.
• Proficient in MS Office (Outlook, Excel, Word).

Responsibilities

• Process Life & Pension service requests per SOPs and quality standards.
• Interpret and update policy information with accuracy while ensuring regulatory compliance.
• Work within SLA/KPI frameworks and escalate risks or delays.
• Communicate effectively with internal teams and UK/European counterparts.
• Use workflow tools to track transactions through to completion.
• Participate in audits, reviews, and process-improvement initiatives.

Skills

Strong communication

Attention to detail

Analytical mindset

Adaptability

English writing proficiency

Education

Graduate in any discipline (Commerce, Business, or related fields)

Tools

MS Office

Job description

Job Description – Executive (Life & Pension Operations)

Location: Chennai
Business Unit: Insurance BPO – Life & Pension Services
Shift: UK / European Business Hours
Employment Type: Full‑time

Role Overview

We are seeking a detail-oriented and proactive Executive to support our Life & Pension operations within a global Insurance BPO environment. The role requires strong communication skills, the ability to understand and adhere to service level expectations, and a high degree of adaptability while working with international stakeholders across the UK and Europe.

Key Responsibilities

• Process a variety of Life & Pension service requests, adhering to defined SOPs and quality standards.
• Interpret and update policy-related information with accuracy while ensuring compliance with regulatory guidelines.
• Work within established SLA and KPI frameworks, ensuring timely completion of tasks and proactive escalation of risks or delays.
• Communicate effectively—verbally and in writing—with internal teams and UK/European counterparts.
• Utilize workflow management tools, tracking transactions through to completion.
• Participate in audits, reviews, and process‑improvement initiatives.

Adapt quickly to business changes, volume fluctuations, and new processes in a dynamic operational environment

• Basic to good proficiency in reading and writing English, including comprehension of business communication.
• Graduate in any discipline (preferably Commerce, Business, or related fields).
• Strong attention to detail and ability to follow process guidelines.
• Understanding of Service Level Agreements (SLAs), quality metrics, and productivity standards.
• Ability to work in a fast‑paced and dynamic delivery environment.
• Good analytical mindset and willingness to learn domain-specific knowledge.
• Proficiency in MS Office (Outlook, Excel, Word).

Skill Requirements

• 3+ years of experience in Insurance BPO, particularly Life & Pension operations (e.g., policy servicing, claims, customer updates, benefit administration).
• Exposure to UK/Europe processes or projects involving global stakeholders.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.