Analyst-IT- Support

Eaton

Pune District

On-site

INR 300,000 - 500,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

A leading electrical manufacturing company in Pune is seeking an entry-level Analyst-IT-Support to provide customer support and maintain compliance with company policies. The ideal candidate has a background in IT service delivery, with a focus on customer satisfaction and effective communication. The role demands excellent technical skills, particularly in MS Windows and Office tools, and will involve collaboration with various stakeholders. Full-time employment with opportunities for professional growth is offered.

Qualifications

2 years of IT experience required.
2–4 years of relevant IT service delivery experience.

Responsibilities

Provide IT customer support and ensure compliance.
Participate in incident and problem management processes.
Drive IT standards and increase user satisfaction.

Skills

Customer service

Communication

Problem solving

Technical agility

Education

Associate degree or high school diploma

Tools

MS Windows Operating Systems

MS Office Suites

Job description

Analyst-IT- Support at Eaton

Job Summary

The primary function of this position is to provide customer support, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for customer experience, ensuring fast and quality restoration of site IT service interruptions.

What You’ll Do

Tools/Technology

Deployment, configuration, and support of in scope applications for end users.
Under supervision, participate in trouble‑shouting and resolution of larger IT issues.
Local hands and partnership with site, feet on the ground support to other IT teams with technology.

Process

Follow IT Service Management processes: change, incident, request, problem, project management to serve end users and maintain high service level agreements.
Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
Assist in efforts related to root cause analysis and problem management as needed.
Adhere to Lean Daily Management (e.g., 5S—clean workplace initiative, RCA).
Participate in the Risk Assessment & Profit Planning Process.
Participate in internal audits related to IT processes, procedures, software, and systems.
Adhere to company policies and procedures always, including ethics, data protection, information security, HR, and compliance. Protect Eaton's physical and information assets.

People

Liaison between IT and users to drive IT standards.
Share information about standards, policies and best practices with end users to increase user satisfaction.

Qualifications

Associate degree or high school diploma plus 2 years IT experience required. May vary by Region.

2 years of relevant IT service delivery experience. 2–4 years of experience in role.

Technical Skills

Intermediate knowledge of MS Windows Operating Systems, MS Office Suites (PowerPoint, Excel, SharePoint, Outlook), other IT infrastructure—network, servers, storage. Ability to adapt and learn; support complex IT environments with various OS, desktop, network, phone, mobile technology. IT Service Management (ITIL): Incident Management, Request Fulfilment, Problem Management, Change Management.

Soft Skills

Excellent customer service and communication skills.

Ability to relate well to people at all levels of the organization.
Buddy/training of Analysts.
Communication, self‑motivation, leadership, responsibility, teamwork, problem solving, technical agility, ability to work under pressure, time management, flexibility, Agile mindset.

Seniority level