Analyst II - L2 Support

Accelya

Pune District

Hybrid

INR 400,000 - 600,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Flexible working hours

Work-life balance

Dynamic multicultural environment

Job summary

A leading IT service provider in Pune is seeking an Analyst II - L2 Support to ensure the stability and performance of their production environment. You will be responsible for monitoring systems, troubleshooting issues, and providing technical support to users. The ideal candidate will have skills in XML interfaces, familiarity with tools like Zendesk and JIRA, and a basic understanding of networking principles. This full-time position offers a hybrid working environment, flexible hours, and a supportive culture.

Qualifications

Proficiency in XML-based system interfaces preferred.
Familiarity with Zendesk and JIRA for issue management.
Knowledge of networking and cloud computing principles.

Responsibilities

Monitor production systems to ensure availability and performance.
Perform troubleshooting and resolve issues promptly.
Provide technical assistance to users and teams.

Skills

XML-based system interfaces

Zendesk

JIRA

Scripting languages (Groovy, Python, VBA)

Networking principles

Job description

Analyst II - L2 Support role at Accelya

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

As a Analyst II – L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency.

Duties and Responsibilities

Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner.
Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications.
Respond promptly to incidents reported by users or detected through monitoring systems.
Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users.
Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues.
Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions.
Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks.

Knowledge, Skills and Experience

Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred.
Familiarity with Zendesk and issue management systems like JIRA.
Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles.
Knowledge of scripting languages (e.g., Groovy, Python, VBA).

What do we offer?