Systems Analyst

Xerox; Kolkata; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Xerox in Kolkata is looking for a business systems analyst responsible for analyzing customer requirements and improving business processes. The role involves managing projects, investigating operational issues, and working closely with clients and users to define acceptance tests. The ideal candidate will have experience with business transformation solutions and document their work effectively using established standards.

Qualifications

• Experience in analyzing customer requirements and business processes.
• Ability to work under moderate supervision and manage projects.
• In-depth knowledge of business transformation solutions.

Responsibilities

• Investigate operational requirements and problems to provide business solutions.
• Document all work using required standards and tools.
• Work with clients/users to define acceptance tests and develop test scenarios.

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

• Responsible for analyzing customer requirements and the analysis of information/data. Manages projects if required. Provides input to improve overall efficiency and processes.
• The role holder under moderate supervision of the Senior Business Systems Analyst is responsible for understanding the business needs and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business and system requirements.
• This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact‑finding combined with a basic understanding of applicable business processes, systems, and industry requirements.
• The role holder adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards.

Scope

• Single business process, or sub‑process, within a specific geographic region and/or business unit.
• Works under broad direction.
• Full accountability for own technical work or project/supervisory responsibilities.
• Receives assignments in the form of objectives.
• Establishes own milestones, team objectives and delegates assignments.
• Work is often self‑initiated.
• Influences organization, customers, suppliers and peers within industry in area of specialization.
• Significant responsibility for the work of others and for the allocation of resources.
• Decisions impact on success of assigned projects i.e. results, deadlines and budget.
• Develops business relationships with customers.
• Challenging range variety of complex technical or professional work activities.
• Work requires application of fundamental principles in a wide and often unpredictable range of contexts.
• Understands relationship between specialty and wider customer/organizational requirements.
• Uses best practices and knowledge of internal or external business issues to improve products or services.
• Acts as a resource for colleagues with less experience.
• Requires in‑depth knowledge and experience.
• Decisions guided by policies, procedures and business plan.
• Generally domestic scope/accountability.

Primary Responsibilities

• Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non‑automated components of new or changed business processes.
• Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.
• Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions.
• Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.
• Works with colleagues and clients/users to investigate operational requirements and problems, seeking effective business solutions through improvements in automated and non‑automated components of new or changed processes/procedures, organization and equipment.
• Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
• Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements.
• Documents all work using the required standards, methods and tools.
• Arranges, prepares and takes part in client/user meetings and presents issues and solutions both orally and in writing.
• Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.
• Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non‑automated components of new or changed processes.
• Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification.
• Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.
• Records and reports test results. Uses test plans and outcomes to specify user instructions.