Analyst II, Client Services Operations

Kroll; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Kroll is seeking an experienced Analyst in Mumbai to lead end‑to‑end AML/KYC reviews, monitor fraud alerts, and ensure compliance with evolving regulations. The role emphasizes accuracy, quality, and client satisfaction within the Client Service Operations team.

The ideal candidate will have 3–5 years of relevant experience, strong knowledge of FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, and APAC regimes, and proficiency with major KYC/AML tools.

Qualifications

• 3–5 years of AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance experience.
• Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).
• Strong knowledge of tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix.
• Excellent communication, analytical, investigative, and decision‑making skills.
• Strong proficiency in MS Office.

Responsibilities

• Conduct end‑to‑end reviews of AML, KYC, Transaction Monitoring, and Fraud alerts per SOPs and implement feedback to improve accuracy and consistency.
• Interpret regulatory requirements and policy changes and translate them into updated SOPs and workflows.
• Share knowledge with junior analysts and support training/onboarding activities.
• Perform detailed investigations, documentation, and case narratives with >99% quality.
• Participate in knowledge-sharing sessions, daily huddles, and refresher trainings.
• Assist in updating SOPs, checklists, and process documents as regulatory or procedural changes occur.
• Analyze recurring issues and contribute to process enhancements and root-cause analysis.
• Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
• Collaborate with TL and BU teams to clarify case details, resolve discrepancies, and ensure smooth delivery.

Skills

Analytical skills

Communication skills

Investigative skills

Education

Bachelor's or Master's degree in Finance, Business Admin or Law

Tools

Elliptic

Chainalysis

TRM Labs

Sumsub

LexisNexis ThreatMetrix

Job description

We are seeking an experienced Analyst with strong expertise in AML, KYC, Transaction Monitoring, and Fraud Alerts Review to work in a high performing operational team within our Client Service Operations function. The ideal candidate brings deep domain knowledge in financial crime compliance. This is a critical role responsible for operational delivery, quality management, client satisfaction, and continuous process improvement.

The responsibilities include but are not limited to:

• Conduct end-to-end reviews of AML, KYC, Transaction Monitoring, and Fraud alerts as per SOPs and implement feedback to improve accuracy and consistency.
• Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
• Share knowledge with junior analysts and support training/onboarding activities.
• Perform detailed investigations, documentation, and case narratives with >99% quality.
• Participate in knowledge-sharing sessions, daily huddles, and refresher trainings.
• Assist in updating SOPs, checklists, and process documents as regulatory or procedural changes occur.
• Analyze recurring issues and contribute to process enhancements and root-cause analysis.
• Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
• Collaborate with TL and BU teams to clarify case details, resolve discrepancies, and ensure smooth delivery.

Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field.

3-5 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.

Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).

Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix

Excellent communication, analytical, investigative, and decision-making skills.

Strong proficiency in MS Office

Preferred Certifications

• CKYCA (Certified KYC Associate)
• Globally Certified KYC Specialist (GO - AKS)
• Any other recognized certification in AML/Compliance/Financial Crime

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.