Analyst I, Systems Operations

ICE; Hyderabad; Presencial; INR 450.000 - 700.000; Jornada completa

Descripción de la vacante

ICE in Hyderabad, India, is seeking a System Operations Analyst to monitor, diagnose, and resolve incidents in the hosted-services production environment, following runbooks and handover processes. The role blends technical and business knowledge about Clearing Systems and networks.

You will work 1-2+ years IT systems support experience, with Windows administration, basic PowerShell, networking (TCP/UDP), and SQL query skills.

Formación

• 1-2+ years in IT systems support/ops in Windows.
• Reading and querying SQL databases.
• Willing to work shift rotations including weekends/holidays.
• Experience with Windows Server administration.
• Familiar with monitoring/alerting platforms.
• Strong communication, analytical problem-solving.

Responsabilidades

• Monitor and manage incident response in the production environment.
• Diagnose and fix incidents using runbooks and knowledge base.
• Follow runbooks to resolve incidents and contribute to documentation.
• Assist in root cause investigation and resolution of incidents.
• Follow handover process to bring next shift up to speed.

Conocimientos

Windows environments

PowerShell scripting

SQL querying

Networking fundamentals

Communication skills

Time management

Educación

University degree or equivalent

Herramientas

BigPanda

Spectrum View

Descripción del empleo

Job Purpose

The System Operations Analyst is responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company’s hosted-services production environment.

The System Operations Analyst is responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company’s hosted-services production environment.

The role is a blend of general technical and business knowledge as well as a solid understanding of the architecture of Clearing Systems and networks.

Responsibilities

• Monitor and manage incident response (1st level fix, notification, and escalation) within the production environment


• Manage, diagnose and fix (based on runbook and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge


• Follow established runbooks to resolve incidents and contribute to peer review of new documentation as the team’s knowledge base evolves


• Assist in root cause investigation and resolution of production incidents


• Meticulously follow the handover process documented to bring the next shift up to speed and highlight priority items or issues

Knowledge And Experience

• 1-2+ years of experience in an IT systems support, operations, or administrative role within a Windows environment; a university degree or equivalent experience is accepted


• Working knowledge of networking fundamentals (TCP/UDP), basic PowerShell scripting, and the ability to read and query SQL databases


• Willingness to work shift rotations that include weekends and public holidays, as the company requires


• Experience supporting Windows Server environments, including comfort operating at an administrative permission level


• Familiarity with enterprise monitoring and alerting platforms (e.g., BigPanda, Spectrum View, or similar tools)


• Basic understanding of database performance monitoring and the ability to identify and flag abnormalities


• Excellent verbal and written communication skills


• Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem


• Effective team player – able to interface / liaise effectively with a variety of IT and non-IT contributors and personalities across the organization


• Ability to be organized and decisive while under pressure, when managing urgent and critical production issues


• Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task

Schedule

This is a full-time position that requires occasional shift work (day and night)