Analyst I Product Support

Fanatics; Hyderabad; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading sports merchandise company in Hyderabad is seeking a Tech Production Support Associate. You will manage tech support tasks, monitor system performance, and handle incident management processes. The role requires 0-2 years of experience and a degree in Computer Science. Ideal candidates will have excellent verbal skills, be quick learners, and flexible team players. The position involves rotational shifts and occasional weekend work.

Qualifications

• 0 – 2 years of experience required.
• Ability to understand and follow instructions with minimal supervision.
• Positive attitude towards work.

Responsibilities

• Manage tech production support tasks as per guidelines.
• Monitor alerts and system performance for issues.
• Run Incident Management processes on high severity issues.

Skills

Excellent verbal skills

Team player

Flexibility

Quick learner

Education

MCA or B. Tech in Computer Science

Job description

Responsibilities

• Manage the tech production support tasks and activities as per laid down guidelines
• Proactively monitor alerts and system performance for issues.
• Run Incident Management processes and Incident Command functions on high severity issues.
• Create or maintain operational runbooks.
• Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
• Support the engagement 24*7. Implies, you will be required to work in either morning/afternoon/night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
• Other duties as needed or required

Qualifications

• 0 – 2 years of experience
• MCA or B. Tech in Computer Science
• Excellent verbal, written and interpersonal skills
• Quick learner and a good team player with a positive attitude towards work
• Showcase flexibility at work
• Able to understand and follow verbal and written instructions with minimal supervision