Analyst I, Client Service Operations

Kroll; New Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Kroll is seeking a capable Analyst to join its Business Support Services within Client Service Operations. The role focuses on delivering high-quality operational support, managing documents and data, and maintaining systems across internal teams.

You will collaborate with multiple business units to ensure service excellence and governance. The ideal candidate has a 1–3 year track record in shared services or business operations, with strong MS Office skills and attention to detail.

Qualifications

• Bachelor’s degree in business administration, Commerce, Finance, Operations, Management, or a related discipline.
• 1–3 years of experience in Business Operations, Shared Services, or a comparable professional services environment.
• Strong organizational and planning skills with attention to detail and quality.
• Ability to manage multiple priorities within a deadline-driven environment.
• Proficiency in MS Office applications (Excel, PowerPoint, Word, Outlook, Teams).
• Experience with Salesforce, Monday.com, SharePoint or similar platforms is desirable.

Responsibilities

• Deliver high-quality Business Support Services per established standards and procedures.
• Execute operational support activities across multiple service offerings with accuracy and consistency.
• Prepare, review, and maintain business documentation, presentations, reports, trackers, and records.
• Perform data validation, cleansing, reconciliation, formatting, and QA of business information.
• Support administration and maintenance of business systems, databases, and collaboration platforms.
• Maintain records of work completed, outstanding actions, and service requests.
• Build effective relationships with internal stakeholders and deliver responsive, customer-focused support.
• Coordinate with stakeholders to gather information, clarify requirements, and ensure timely completion.
• Provide regular updates and escalate risks or issues when needed.
• Identify process inefficiencies and propose improvements to enhance service quality and efficiency.
• Support knowledge management with process documentation and templates.
• Contribute to continuous improvement initiatives within CSO/BSS.

Skills

Organizational skills

Attention to detail

Multitasking

MS Office

Communication skills

Education

Bachelor’s degree in business administration, Commerce, Finance, Operations, Management, or a related discipline

Tools

Salesforce

Monday.com

SharePoint

Teams

Job description

Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.

Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer‑centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.

Working within an established service delivery framework, the Analyst executes assigned work with a strong focus on quality, responsiveness, confidentiality, and operational excellence. The role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining exceptional service standards.

Day‑to‑day responsibilities

• Deliver high‑quality Business Support Services in accordance with established service standards, turnaround times, and operational procedures.
• Execute assigned operational support activities across multiple service offerings while ensuring accuracy, completeness, and consistency.
• Prepare, review, and maintain business documentation, presentations, reports, trackers, and operational records in support of business requirements.
• Perform data validation, cleansing, reconciliation, formatting, and quality assurance activities to maintain the integrity of business information.
• Support the administration and maintenance of business systems, operational databases, and collaboration platforms.
• Maintain accurate records of work completed, outstanding actions, and service requests.
• Build effective working relationships with internal stakeholders by delivering responsive, professional, and customer‑focused support.
• Coordinate with stakeholders to gather information, clarify requirements, and ensure timely completion of assigned activities.
• Provide regular updates on work progress, escalating risks or issues where appropriate.
• Demonstrate a proactive approach to understanding stakeholder needs while ensuring adherence to established processes.
• Execute activities in accordance with Standard Operating Procedures (SOPs), quality standards, and governance requirements.
• Maintain a high level of accuracy and attention to detail across all deliverables.
• Identify process inefficiencies and recommend practical improvements to enhance service quality and operational efficiency.
• Support knowledge management initiatives by maintaining process documentation, templates, and operational guidance materials.
• Contribute to the continuous enhancement of Business Support Services through participation in improvement initiatives.
• Work collaboratively with colleagues across Client Service Operations and business units to achieve shared objectives.
• Contribute positively to team performance by sharing knowledge, supporting colleagues, and fostering an inclusive team environment.
• Demonstrate flexibility by supporting additional operational activities as business requirements evolve.

Key Performance Indicators

• Achievement of agreed Service Level Agreements (SLAs)
• Accuracy and quality of deliverables
• Productivity and turnaround times
• Compliance with operational processes and quality standards
• Contribution to continuous improvement initiatives
• Effective collaboration and teamwork

Qualifications

• Bachelor’s degree in business administration, Commerce, Finance, Operations, Management, or a related discipline.
• 1–3 years of experience within Business Operations, Shared Services, Client Service Operations, Business Administration, or a comparable professional services environment.
• Strong organizational and planning skills.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities within a deadline‑driven environment.
• Proficiency in Microsoft Office applications including Excel, PowerPoint, Word, Outlook, and Teams.
• Experience working with business applications such as Salesforce, Monday.com, SharePoint, or similar collaboration platforms is desirable.
• Demonstrated ability to work independently while contributing effectively within a team environment.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century‑long legacy, we blend trusted expertise with cutting‑edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com

Kroll is committed to equal opportunity and diversity, and recruits people based on merit