Analyst-Global Reengineering

AMERICAN EXPRESS; Sultanpur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AMERICAN EXPRESS is seeking a Business Analyst to support Global Operations by building automated reporting solutions and enabling AI implementations in Backoffice. The role focuses on delivering decision-support MIS, dashboards, and analytics to executives.

The candidate will leverage advanced SQL, Power BI, Python/R and SAS to drive process improvements and ensure data accuracy across daily, weekly, and monthly reports.

Qualifications

• 3-6 years of overall experience and 3 years in Business Analysis.
• Master's or Bachelor's Degree required.
• Strong communication skills and ability to work in a matrix environment.

Responsibilities

• Enable AI adoption in Backoffice and build automated reporting solutions.
• Develop MIS and dashboards to provide critical business insights.
• Deliver daily/weekly/monthly reports with accuracy and timeliness.
• Translate analytical outputs into clear, actionable recommendations for SLT.

Skills

SQL

Power BI

Python/R

Tableau

SAS

Data modelling

Excel

Communication

Education

Master's or Bachelor's Degree

Tools

Cornerstone

Lumi

Hive

Job description

This role is required to extend support to Global Operations in building automated solution, Enable AI implementation in Backoffice Operations and managing day-to-day data, draw inferences, identify gaps, establish trends, leverage innovation to transform the reporting and build smart dashboards, AI automation driven solutions. Incumbent will enable a strong decision support model to equip TCE leaders with relevant and critical business insights through best-in-class MIS and analysis, enabling them to make well-informed strategic decisions

• 3-6 years of overall experience and 3 years of related domain in Business Analysis.

  Academic Background:

• The Person should hold a Master s / Bachelor s Degree.
• Functional Skills/Capabilities:

• Strong Communication Skills, Team Player and Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision.

  Technical Skills/Capabilities:

• Ability to leverage technology to solve for reporting needs -Advance SQL, Power BI, Python/R, Cornerstone, Lumi, Hive etc.
• Extensive Exposure of MS tools advance MS Excel, PowerPoint, MS Access
• Data modelling experience is a must

• Strong LLM, SQL, Tableau, Python, SAS Power BI skills are needed for reporting, automation, process improvement and monitoring processes
• Provide Analytical Decision Support to organization through advanced Statistical techniques and Data mining
• Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.
• Translation of complex analytical output into easily digested insights with clear recommendations
• Identifying opportunities for new automated custom reporting analytics solutions around all areas transaction lifecycle
• Have strong understanding of AI and its applicability in Backoffice
• Play a role of catalyst to enable AI adaption in Backoffice
• Acting as an SME on data front for all kind of Operational and SLT reporting
• Ensuring seamless delivery of daily/weekly/monthly reports with other adhoc activities and analysis
• Execute fact-based analysis that helps the Operations in taking decisions to improve process performance
• Partner and collaborate with teams and create insights/MIS that will help stakeholders to understand overall performance of servicing team
• Review and prepare monthly payout for Operational colleagues
• Drive insights from analytics and efficiencies by way of automation
• Develop advanced understanding of data sources and potential usage scenarios.
• Identify new technologies and capabilities that can advance and future proof analytical solutions.
• Excellent communication skills, both verbal and written
• Maintain highest standards of productivity and ensure 100% quality and data accuracy
• High on integrity and personal accountability
• Be flexible and ready to work in a dynamic environment
• This role may be subject to additional background verification checks