Analyst-Data Analytics

American Express; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Bonus incentives

Medical coverage

Hybrid work

Parental leave

Wellness programs

Job summary

American Express in Gurgaon, India, seeks an Analyst (Band 30) to drive sentinel analytics across channels and products. The role emphasizes innovative analytics, ML-based insights, and data science to create a positive business impact on acquisitions and profitability.

The incumbent will design world-class prospect analytics, leverage ML/advanced methods, and align insights with business actions to maximize value for the commercial portfolio.

Qualifications

• Bachelor's in engineering or Master's in a quantitative field; PhD allowed.
• Experience applying cutting-edge statistical and ML techniques to business problems.
• Strong communication and interpersonal skills; ability to build relationships.
• Ability to manage several concurrent projects across teams/geographies.

Responsibilities

• Engage with cross-functional stakeholders to deliver data science solutions.
• Explore data mining techniques like regression, clustering, and decision trees.
• Integrate AI/GenAI methods to improve targeting and analytics productivity.
• Demonstrate exceptional execution; define success metrics and deliver results.
• Prioritize efforts to focus on high-impact opportunities.
• Maintain high organization and personal accountability.

Skills

Statistics

Machine learning

Data analysis

Communication

Project management

Education

Bachelor's or Master's in quantitative field (e.g., Statistics, Engineering, Physics, Mathematics, Economics) or PhD

Tools

SQL

Python

GenAI/LLM

Job description

Job Description

The AIM (Analytics, Investment & Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.

Job Description

The AIM (Analytics, Investment & Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.

This Analyst (Band 30) role would be based in Gurgaon, IN and would be focused on driving sentinel Analytics spanning across channels and product offerings from Amex. The incumbent will be responsible for driving innovative analytical solutions and strategies that helps in gaming prevention thereby driving profitable acquisitions for the commercial business. S/he will be challenged with designing and creating world class prospect marketing analytics by leveraging machine learning and advanced methodologies. A very important focus for the role shall be leveraging data science, quantitatively determining the value, deriving insights, and then assuring the insights are leveraged to create positive impact that cause a meaningful difference to the business.

Responsibilities

• Effectively engage and deliver results in a cross-functional collaborative environment, i.e., in partnership with key stakeholders including the functional channel owners, the business partners/end-users of data science solutions and technology partners.
• Explore usage and implementation of data mining techniques, including regression analysis, clustering, and decision trees.
• Explore and integrate emerging AI and GenAI techniques - such as intelligent customer journey optimization, semantic modeling and automated insights to enhance targeting precision and analytical productivity.
• Exceptional execution skills – be able to resolve issues, identify opportunities, define success metrics, and make things happen.
• Prioritizing efforts to help the team focus on the most impactful opportunities.
• High degree of organization, individual initiative, and personal accountability.

Qualifications

Minimum Qualifications

• Bachelor's in engineering or Master’s degree in a quantitative field (e.g., Statistics, Engineering, Physics, Mathematics and Economics) or PhD is required.
• Proficiency & experience in applying cutting edge statistical and machine learning techniques to business problems and leverage external thinking (from academia and/or other industries) to develop best in class data science solutions.
• Strong communication and interpersonal skills, and ability to build and retain strong working relationships.
• Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner.
• Ability to project-manage effectively, manage several concurrent projects through collaboration across teams/geographies.

Preferred Qualifications

• Familiarity and interest in applying emerging AI and Gen AI capabilities to improve digital targeting outcomes, with LLM and RAG exposure
• Experience with building ML models like XGBoost, K-Means, etc with proficiency in analytical tools such as SQL, Python, or similar; knowledge of digital analytics or experimentation frameworks is a plus.
• Ability to learn and quickly adapt around ever evolving analytics landscape is preferred.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.