American Express Is Hiring Data Analyst – Apply Now!

American Express; Gurugram District; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Generous paid parental leave

Career development and training opportunities

Job summary

American Express is seeking a Data Analyst in Gurugram, Haryana to support survey transformation and innovation. Responsibilities include designing new methodologies and modifying existing surveys on the Qualtrics platform.

The ideal candidate will have expertise in survey scripting and coding, along with experience in a fast-paced environment. American Express offers competitive salaries, bonus incentives, and flexible working arrangements.

Qualifications

• 1-2 years of experience in the SaaS industry preferred.
• Market Research experience is a plus.
• Detail-oriented with ability to prioritize deadlines.

Responsibilities

• Implement best practices in market research and survey design.
• Prepare dashboards and analyses for insights and self-service.
• Monitor survey and dashboard platforms to ensure functionality.
• Integrate and launch new survey design projects.
• Collaborate with internal teams and vendor for requirements.

Skills

Survey scripting expertise

Data reporting platforms

Coding in Matlab, R, Python, VB, JavaScript, CSS, HTML

Experience with Tableau

APIs and Salesforce integration

Tools

Qualtrics

Job description

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, Data Analyst you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Location: Gurugram, Haryana, India
Job Type: Full‑Time

The Data Analyst will support the transformation and innovation of the survey experience our customers follow when they receive our GSN CX surveys.

Among the responsibilities of the role include: design, program and test new survey methodologies, questions and channels; modify existing surveys and build/maintain existing dashboards in the Qualtrics platform. This person will work closely with product and process owners, subject matter experts from Qualtrics.

Key Responsibilities

• Implement best practices in market research and survey design across a variety of use cases and industry verticals
• Prepare dashboards and analyses that enable users to gather insights and self‑service
• Monitor health of the process to ensure survey and dashboard platforms are fully functional; report and take actions when risks or issues arise
• Integration and launch of new projects which involve survey design, programming, testing and implementation as well as the relevant dashboards and reports of survey responses and survey process
• Work closely with internal team members, Qualtrics vendor, and business partners across different verticals to understand requirements as well as support with Qualtrics expertise as needed

Qualifications

• Expertise in survey scripting and data reporting platforms a must, proven experience building surveys and dashboards. Experience on the Qualtrics platform is a big plus
• Prior coding experience (Matlab, R, Python, VB, JavaScript, CSS, HTML, etc.)
• Experience with Tableau, APIs and Salesforce integration is a big plus
• 1‑2 years of experience in the SaaS (Software as a Service) industry is preferred
• Market Research experience and experience will be a big plus
• Comfortable in a fast‑pace, unstructured, and highly competitive environment
• Detail‑orientation with an ability to prioritize and meet deadlines
• Ability and willingness to work with partners across time zones and in several different countries and markets

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

How to Apply

Interested candidates can apply here.