Analyst, Client Financial Relations, Ratings

S&P Global Market Intelligence; Hyderabad; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading financial information provider in Hyderabad is seeking a Debt Collector to manage collections processes. The successful candidate will engage clients for payment of overdue invoices and provide excellent customer service. Qualifications include 1-2 years in B2B collections and strong communication skills. This role emphasizes attention to detail and the ability to handle multiple responsibilities in a dynamic environment.

Qualifications

• 1-2 years of experience in a B2B collections environment.
• Excellent verbal and written English communication skills.
• Strong attention to detail and ability to prioritize.

Responsibilities

• Follow up with clients on overdue invoices via calls and emails.
• Enforce policies related to payment and cancellation.
• Resolve customer disputes and queries efficiently.

Skills

B2B collections experience

Verbal communication

Written communication

Problem-solving

Attention to detail

Customer service commitment

Tools

MS Office Suite

SAP

Salesforce

HighRadius

Job description

The Team / The Business

The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

The Impact

This role will be part of the collections team responsible for providing coverage to the EMEA & Canada time zone, specifically for the RATINGS segment.

What's in it for you

Be part of the growing Global Business Services operations in Argentina and be given the opportunity to work in a highly diverse and multicultural environment.

Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and owning these through to resolution.
• To ensure that all activities undertaken are completed in line with our internal controls and published processes.
• Undertake Sales Ledger account reconciliations as required.
• Respond promptly and completely to both customer and internal enquiries.
• Escalation of debt issues to account manager & line manager
• Working closely with order management, customer service/client relations, cash applications and sales management teams to resolve customer queries & dispute in time.
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team.

What Were Looking For

Basic Required Qualifications:

• 1-2 years of experience in B2B collections environment
• Excellent verbal and written English communication.
• Excellent problem-solving skills.
• Commitment to excellent customer service
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• Basic knowledge of MS Office Suite including Excel a plus

Additional Preferred Qualifications:

• Excellent verbal and written Portuguese or Spanish languages will be preferred.
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus.