ANALYST BUSINESS OPERATIONS - AML / KYC Operations

Happiest Minds Technologies; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Happiest Minds Technologies invites applications for an ODD/KYC onboarding role based in India. You will manage onboarding for private clients, contribute to policy development, and ensure timely, compliant case handling.

The candidate should have 5+ years of relevant ODD/KYC experience, strong communication skills, and the ability to multitask across core ODD activities and related admin tasks. Graduation is required and knowledge of global regulatory expectations is essential.

Qualifications

• Graduate or equivalent degree.
• Minimum 5+ years of experience.
• Multitask across core ODD activities and admin tasks.
• Relevant experience in Private ODD & KYC.
• Good communication (verbal and written).

Responsibilities

• Onboard private clients for Global ODD based in India and support transition from regional entities.
• Conduct performance reviews for the team.
• Streamline onboarding processes and contribute to global policies and work instructions.
• Identify opportunities for process improvement and system automation to enhance client experience.
• Insource onboarding tasks from regions and integrate into day-to-day work.
• Ensure onboarding engages stakeholders and maintain high service levels.
• Meet SLA targets and quality standards for incoming cases.
• Collaborate with Global ODD & KYC teams and comply with security policies.
• Own the implementation of new features and updates to team processes.

Skills

ODD experience

KYC experience

Communication skills

Education

Graduate degree

Job description

• Responsible for onboarding Private clients for Global ODD function based in India. (supporting the transition of Private onboarding to India from local entities and also in building the sufficient regulatory capacity to perform on ongoing AML requirements of company, ongoing due diligence (ODD) , CTF and Tax client evaluations.?
• Conduct performance reviews for the Team.?
• Streamline and optimize onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures, and work instructions.?
• To identify and elevate potential areas for process improvement and system automation with focus on enhancing the client experience.?
• Take part in insourcing of onboarding tasks from regions and integrate into day-to-day work for the teams when requested.?
• Actively ensure that onboarding engages positively with any stakeholders and maintain a high service level at all times.?
• To meet the SLA?s for processing the incoming cases and? meet the agreed Quality standards;?
• To work with key internal stakeholders within the Global ODD & KYC teams;?
• To comply with company?s prevailing Security Policy and Business Procedures.?
• To take ownerships of implementation of new features and incorporation of new rules and regulations of the team?s working processes.?

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Mandate

• Education: Graduate or other equivalent degree.
• Minimum experience required ? 5+ Years.
• Should be able to multitask among core odd activities and related admin tasks with reasonable efficiency and accuracy.?
• Should have relevant experience in Private ODD & KYC . ?
• Good Communication (Verbal and written).