Analyst

Alight; Dadri; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Alight Solutions is seeking an Analyst to independently configure, maintain, and optimize system setups to support client requirements. The role demands strong technical expertise, data-driven decision-making, and effective collaboration across cross-functional teams.

The Analyst translates business requirements into accurate configurations, performs validation and QA, troubleshoots and resolves issues, and maintains audit-ready documentation while driving process improvements and timely

Formación

• Bachelor’s degree in information technology, Computer Science or related disciplines.
• 2-4 years of experience in setup, configuration, implementation, system administration, operations, or related functions.
• Prior experience with Alight / Aon / Wipro is an added advantage.

Responsabilidades

• Analyze business requirements and translate them into accurate and efficient system configurations.
• Perform validation, testing, and quality assurance reviews prior to implementation.
• Identify, troubleshoot, and resolve configuration-related issues, escalating when additional expertise or support is required.
• Effectively manage workload while consistently meeting quality, productivity, and service-level objectives.
• Maintain complete, accurate, and audit-ready documentation in compliance with governance and operational standards.
• Collaborate with team members by providing support when needed and proactively seeking assistance to ensure delivery of work timely.
• Actively engage with stakeholders, listen to concerns, and incorporate feedback into solutions and recommendations.
• Adapt effectively to changing business priorities, client requirements, and operational demands while maintaining service quality.
• Contribute to process improvement initiatives that enhance accuracy, efficiency, and customer experience.

Conocimientos

Benefits domain

Analytical skills

SDLC knowledge

Debugging

Communication

Team collaboration

Data analysis

Educación

Bachelor's degree in information technology or computer science

Herramientas

SQL

Descripción del empleo

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Analyst

Role Description:

The Analyst is responsible for independently configuring, maintaining, and optimizing system setups to support business operations and client requirements. This role demands strong technical expertise, data-driven decision-making, adaptability to evolving priorities, and effective collaboration across cross-functional teams. The Analyst serves as a subject matter expert within the setup and configuration function, ensuring the accurate, timely, and high-quality delivery of configuration services while continuously identifying opportunities to improve processes, quality, and operational efficiency.

Key Responsibilities:

• Analyze business requirements and translate them into accurate and efficient system configurations.
• Perform validation, testing, and quality assurance reviews prior to implementation.
• Identify, troubleshoot, and resolve configuration-related issues, escalating when additional expertise or support is required.
• Effectively manage workload while consistently meeting quality, productivity, and service-level objectives.
• Maintain complete, accurate, and audit-ready documentation in compliance with governance and operational standards.
• Collaborate with team members by providing support when needed and proactively seeking assistance to ensure delivery of work timely.
• Actively engage with stakeholders, listen to concerns, and incorporate feedback into solutions and recommendations.
• Adapt effectively to changing business priorities, client requirements, and operational demands while maintaining service quality.
• Contribute to process improvement initiatives that enhance accuracy, efficiency, and customer experience.

Required Skills:

• Strong knowledge of the U.S. Benefits and Healthcare domain.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Understanding of Software Development Life Cycle (SDLC) principles and database concepts.
• Ability to debug, troubleshoot, and resolve system and configuration issues.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in data analysis and interpreting configuration requirements.

Education:

• Bachelor’s degree in information technology, Computer Science or related disciplines

Experience:

• 2-4 years of experience in setup, configuration, implementation, system administration, operations, or related functions.
• Prior experience with Alight / Aon / Wipro is an added advantage.

Success Measures:

• High configuration accuracy and quality performance.
• Consistent achievement of productivity and service-level targets.
• Reduction in setup defects, rework, and configuration-related errors.
• Timely delivery of client commitments and business objectives.
• Effective issue resolution and root-cause analysis.
• Positive stakeholder, client, and customer satisfaction outcomes.
• Demonstrated contribution to process improvements and operational excellence.

Position level:

Analyst

Career Path:

Associate Analyst → Analyst → Senior Analyst → Lead Analyst

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: Government ID validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera‑on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact