American Express Global Business Travel Looking for Business System Analyst at Greater Kolkata Area

American Express Global Business Travel; Kolkata; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

Join a dynamic team as a Business Systems Analyst where your expertise in the travel domain will drive innovation and enhance business processes. This role is perfect for those passionate about analyzing and improving systems, translating requirements into technical solutions, and collaborating with cross-functional teams. You'll utilize tools like Jira and Confluence to manage workflows and documentation, ensuring seamless communication between stakeholders and technical teams. Experience a culture that values diversity and inclusion while enjoying flexible benefits tailored to your needs. If you're ready to make an impact in the travel industry, this opportunity awaits you!

Benefits

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Travel perks

Global tuition assistance

Access to over 20,000 courses

Wellbeing resources

Qualifications

• Strong background in analyzing and improving business processes.
• Proficiency in Jira and Confluence is essential.

Responsibilities

• Collaborate with stakeholders to understand business objectives.
• Analyze existing systems and propose solutions for improvement.

Skills

Business Process Analysis

Jira

Confluence

User Story Writing

Analytical Skills

Travel Domain Knowledge

SDLC Understanding

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Technology

Tools

Jira

Confluence

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

We are seeking a highly skilled Business Systems Analyst with expertise in the travel domain to join our dynamic team. The ideal candidate will have a strong background in analyzing and improving business processes, translating business requirements into technical solutions, and working collaboratively with cross-functional teams. Proficiency in tools such as Jira and Confluence and excellent communication and analytical skills are essential for success in this role.

What You’ll do on a Typical Day:

• Requirement Gathering and Analysis: Collaborate with stakeholders to understand business objectives, processes, and user needs within the travel domain.
• Conduct comprehensive requirement-gathering sessions to capture and document detailed business requirements.
• User Story Writing: Craft clear and detailed user stories, ensuring they align with business goals and are understandable to both technical and non-technical team members.
• Work closely with product owners, developers, and QA teams to refine user stories and acceptance criteria.
• System Analysis: Analyze existing systems, processes, and data flows within the travel domain to identify areas for improvement and optimization.
• Propose and implement solutions to enhance system efficiency and meet business objectives.
• Jira and Confluence Management: Utilize Jira and Confluence to manage project workflows, document user stories, and facilitate collaboration among team members.
• Maintain and update project documentation in Confluence, ensuring it reflects the latest requirements and project status.
• Cross-functional Collaboration: Work closely with development, QA, and other cross-functional teams to ensure successful implementation of solutions.
• Act as a bridge between business stakeholders and technical teams, facilitating effective communication and understanding.
• Quality Assurance Support: Assist in the creation of test plans, test cases, and test scripts based on documented requirements.
• Collaborate with QA teams to ensure thorough testing of implemented solutions.
• Continuous Improvement: Proactively identify opportunities for process improvement and recommend solutions to enhance overall efficiency and effectiveness.
• Stay updated on industry trends and best practices in the travel domain.
• Travel Domain Knowledge: Should have experience in working with any of the GDS viz. Sabre, Galileo, Amadeus, Apollo, etc.
• Should be able to understand and drive PNRs in GDS.

What We’re looking for:

• Bachelor’s degree in Business, Information Technology, or a related field.
• Must have travel domain experience.
• Proven experience as a Business Systems Analyst in the travel domain.
• Strong proficiency in Jira and Confluence.
• Excellent analytical, problem-solving, and communication skills.
• Experience with user story writing and acceptance criteria definition.
• Solid understanding of software development lifecycle (SDLC).
• Ability to work independently and collaboratively in a fast-paced environment.

If you are passionate about leveraging your analytical skills to drive innovation in the travel domain and thrive in a collaborative environment, we invite you to apply and contribute to our dynamic team.

Location

India – Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!