American Airlines Virtual Assistant Job Application India

American Airlines; Mumbai; On-site; INR 290,160 - 401,760; Full time

Job summary

American Airlines in Mumbai, India, is seeking an IT support associate to provide first level assistance for PC gear and related systems. The role requires strong communication and problem-solving skills and involves coordinating with internal and external teams to resolve issues.

The ideal candidate has a Bachelor’s degree and 1+ years of relevant experience in IT support, with familiarity in Windows7/Windows XP/UNIX environments.

Qualifications

• Bachelor degree required.
• 1+ years assist with working region and client support knowledge.
• Experience with organization workspace conditions and enterprise IT environments.
• Proactive communication and customer service skills.
• Ability to handle multiple tasks in a fast-paced setting.

Responsibilities

• Provide first level assistance to end clients for PC gear and related conditions.
• Conduces issue verification for development areas including Voice, WAN, LAN, PC, printers.
• Communicate with internal/external support groups to resolve core issues.
• Recreate issues to determine root cause and workarounds.
• Work beyond 40 hours as necessary in a 24x7 IT support environment.

Skills

Communication skills

Analytical thinking

Multitasking

Problem solving

Team collaboration

Education

Bachelor degree

Tools

Windows/UNIX environments

IBM/TSO/TPX

Job description

Company: American Airlines

Location: Mumbai, India

Salary: 26k-36k/month

Educational Requirements: Bachelor degree

Responsibilities

• Gives objective to issues that can be handled through phone, and when significant, suggests additional puzzling issues to a guaranteed help master
• Offers first level assistance to end clients for PC gear and Association (Windows7/Windows XP conditions) and Concentrated PC (UNIX/IBM) conditions
• Conducts issue confirmation for the Development areas, including Voice, WAN, LAN, PC, PC, Printer, Secret expression Resets, Spot Structure printers, etc.
• May communicate with internal and external assistance gatherings and outcast dealers to perceive and resolve focus issues
• Reenacts or recreates client issues to decide working difficulties
• Stays aware of regular cognizance of power outages and issues system wide
• Uplifts episodes to speed increase gatherings to ensure client objective
• Gives advantageous correspondence (oral or stayed in contact with) the Level 2 assistance or other organization work force, contingent upon the circumstance
• In a split second direction Level 2 assistance or other organization workforce as for quality issues to choose sufficiency or methodology
• Stays at work beyond 40 hours as necessary and when upheld
• Stays aware of mystery with respect to delegate, association, and client information
• Shows commitment to and consistence with all association and departmental methodologies, frameworks and practices
• Shift work required/24x7 IT consideration environment

Qualifications

• 1+ years Assist with working region and moreover client support knowledge
• 1+ years exploring experience with organization workspace conditions
• Data or possibly experience with inside server/unified PC applications, for instance, Offers, QIK, IBM/TSO/TPX, and Staff
• Apple affirmation (Apple Virtuoso) A+ Affimation
• Capacities, Licenses and Affimations
• Strong social, created and verbal social capacities
• Ability to perform different undertakings in an upsetting environment
• Strong decisive reasoning and intelligent capacities