Amazon Looking for Team Lead, Fulfillment Centre at Kolkata

Amazon; Kolkata; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead to oversee Fulfillment Center operations. In this pivotal role, you'll manage daily activities, ensuring efficient workflows and timely deliveries while motivating and coaching a team of associates. Your analytical skills will be crucial in driving performance improvements and addressing challenges. This opportunity allows you to contribute to a customer-centric environment while working with a globally recognized brand. If you're passionate about operational excellence and team leadership, this role offers a chance to make a significant impact.

Qualifications

• 1-3 years of experience in a customer-facing environment or manufacturing.
• Self-motivated with strong people management and analytical skills.

Responsibilities

• Manage daily operations and ensure timely product delivery.
• Drive performance management and implement training for associates.
• Conduct audits and ensure safety and operational excellence.

Skills

People Management

Analytical Skills

Problem-Solving

Motivational Skills

Education

Graduate

Tools

MS Excel

Amazon Systems

Job description

Job Description

Job Summary:
You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates' performance – including productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. The Team Lead will address discipline and/or performance issues for FC Associates, including up to termination. In addition, you will work in partnership with third-party delivery providers to ensure Amazon standards are being met in accordance with service contracts. We’re seeking a Team Lead for our FC operations. In this role, you will be responsible for:

1. Managing, on a daily basis, end-to-end operations for either one large site.
2. Executing inbound and outbound operations, coordinating physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promises.
3. Driving performance management of your team members, preparing and implementing training and development plans for associates.
4. Continuously improving the delivery process and attaining a sustained level of delivery performance improvement.
5. Conducting 4M and 5S audits for the delivery station on a daily basis.
6. Standing in for the Area Manager.
7. Managing day and night shifts.
8. Consolidating information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
9. Monitoring system-generated routing solutions and providing viable routing solutions, making decisions on deliveries outside of the normal routing matrix.
10. Leading the order batching strategy to ensure efficiency while protecting customer experience.
11. Allocating labor from various sources, leading meetings, directing, and assigning job duties for FC Associates.
12. Performing in-depth problem solving in all areas to ensure successful and continuous operations.
13. Training, auditing, and supporting FC Associates to perform Amazon standard operating procedures and utilize equipment and software.
14. Ensuring FC Associates have proper tools to perform the job and coordinating repair or replacement when needed.
15. Communicating with internal and external suppliers using all communication channels available.
16. Reporting and escalating systemic issues to management as necessary and in a timely manner.
17. Participating in initiatives to ensure Safety and Operational Excellence. Identifying, addressing, and resolving safety hazards within the Fulfillment Center.
18. Fully understanding processes and daily goals, and making recommendations to improve performance.
19. Performing administrative duties and additional functions as needed and determined by management.
20. Supporting and working in all areas of the Fulfillment Center as required and as determined by site management.
21. Supporting other spokes/fulfillment centers as required and as determined by city leadership.

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team Leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

Basic Qualifications:
A graduate with 1-3 years of experience in a customer-facing environment or manufacturing.

Preferred Qualifications:
• Graduate
• A self-motivated person with the ability to motivate associates
• Good people management skills
• Good analytical and problem-solving skills
• Proficiency in MS Excel and Amazon systems or similar systems
• 1-3 years of experience in managing a process and people