Amazon Hiring For IT Support Associate II at Ahmedabad

Amazon; Ahmedabad; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer, where you will play a crucial role in enhancing operational efficiency. This dynamic position involves troubleshooting technical issues, mentoring support staff, and managing IT systems within a fast-paced environment. With a strong emphasis on innovation and customer satisfaction, you will have the opportunity to work on diverse challenges and contribute to a collaborative team. If you are passionate about technology and eager to make an impact, this role offers a fantastic opportunity for professional growth and development.

Qualifications

• Bachelor's degree or equivalent required.
• 1-3 years of IT support experience preferred.
• Strong troubleshooting and communication skills needed.

Responsibilities

• Provide technical support and troubleshooting for Fulfillment Center operations.
• Mentor Technical Support Technicians and manage daily activities.
• Perform network engineering and systems administration tasks.

Skills

Technical Support

Troubleshooting

Networking Concepts

Systems Administration

Project Management

Communication Skills

Analytical Skills

Education

Bachelor's Degree or Equivalent

Tools

Windows OS

Linux Systems

MS Office

Networking Equipment

Job description

DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center.

The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem-solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. Proven ability to operate in extreme high-pressure situations, successfully handle multiple priorities, and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper-level management.

Regular activities include:

1. Network engineering and troubleshooting
2. Project management
3. Mentorship of Technical Support Technicians
4. Data cabling
5. Systems administration in a variety of software and hardware environments
6. Telecom/PBX administration
7. Root cause analysis in problem-solving
8. Assistance in managing the daily activities of the department

A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet.

BASIC QUALIFICATIONS

1. Bachelor’s degree or equivalent.
2. Good understanding of basic computer hardware concepts and terminologies.
3. Experience in supporting end-user hardware equipment like desktops, laptops, printers, and scanners.
4. Experience in supporting Windows operating system and client software like MS Office, VPN, etc.
5. Good knowledge of networking concepts and basic troubleshooting.
6. Basic Linux systems administration skills.
7. Strong troubleshooting skills of IT systems.
8. Good written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors, and vendors.
9. Ability to travel up to 70%, both within the city and region.
10. Willingness to work flexible shifts and schedules including weekends, nights, and holidays.
11. Ability to move IT equipment as well as standing and walking during shifts.

PREFERRED QUALIFICATIONS

1. 1-3 years of experience in IT support.
2. Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals/barcode scanners.
3. Experience troubleshooting and maintaining laser printers and zebra printers.
4. Experience in supporting switches, Wi-Fi, routers & firewalls.
5. Inventory management skills.
6. Experience in supporting Apple Mac systems, MacOS, and Linux systems.
7. Network+/CCNA Certification or equivalent experience/knowledge.
8. A+ Certified or equivalent experience/knowledge.
9. Ability to manage multiple customer requests simultaneously.
10. Ability to prioritize work based on department and production objectives.
11. Willingness to relocate as business needs arise for career advancement opportunities.