Amazon Connect Developer

The Hartford; India; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

The Hartford India is hiring an IND Lead Software Engineer to design, build, and support scalable Contact Center solutions in a cloud-based, omni-channel environment. You will work on AWS cloud services, CI/CD automation, and AI-driven development with a strong focus on Amazon Connect and related platforms.

Responsibilities include IVR flow development, routing logic, and API/microservice design, while ensuring performance, security, and scalability in a fast-paced Agile setting.

Qualifications

• Hands-on experience with Amazon Connect or similar CC platforms (Genesys Cloud, NICE, Five9).
• Proficiency in IVR/contact flows, routing logic, and telephony integrations.
• AWS cloud services experience (IAM, Lambda, API Gateway, S3, DynamoDB, RDS).
• DevOps and CI/CD experience (Jenkins, AWS CodePipeline, CodeBuild/CodeDeploy).
• Strong Agile/Scrum/Kanban experience with Jira or Rally.
• Analytical and problem-solving skills; excellent communication.

Responsibilities

• Develop, test, and maintain Contact Center solutions within Amazon Connect with Flow builder, Lambda, and Dynamo support for IVR flows.
• Design integrations across contact center platforms and enterprise systems; build APIs and microservices.
• Ensure performance, scalability, and security of cloud-based solutions; implement serverless architectures.
• Implement AI-first development practices and tools to accelerate productivity and quality.
• Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments.

Skills

Amazon Connect

Python

DevOps

CI/CD

Jira

Agile/Scrum

Cloud-Native

AI/ML tooling

Communication

Tools

AWS

Lambda

API Gateway

DynamoDB

S3

RDS

Terraform

Job description

IND Lead Software Engineer - GCC026

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect). The ideal candidate combines strong hands‑on engineering experience (Python, DevOps, cloud‑native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9). We have a strong AI‑first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI‑driven development practices and tooling.

Key Responsibilities

• Software Engineering & Development
• Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo Support: IVR/contact flow development
• Routing logic and telephony integrations
• Voice, chat, and email channel capabilities
• Contribute to contact center migration and modernization efforts
• Design integrations across contact center platforms and enterprise systems
• Build and maintain APIs, microservices, and serverless solutions
• Ensure solutions meet performance, scalability, and security standards
• AWS & Cloud Engineering
• Implement solutions using AWS services, including: IAM (Identity & Access Management) Lambda / serverless compute API Gateway S3, DynamoDB, or RDS
• AI-First Engineering (Preferred)
• Leverage AI tools to accelerate development productivity and quality
• Apply AI-assisted approaches for: Code generation and refactoring
• Test case generation and defect analysis
• Documentation and knowledge sharing
• Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot-style tools, internal AI accelerators, or similar platforms)
• Contribute to building and integrating AI-enabled capabilities within customer experience platforms (e.g., routing intelligence, automation, insights)
• Agile Delivery
• Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments
• Participate in Agile ceremonies (planning, stand‑ups, retrospectives, demos)
• Deliver working, production‑ready software each sprint
• Quality & Engineering Excellence
• Develop and maintain automated unit and integration tests
• Participate in code reviews and enforce standards
• Troubleshoot defects and perform root cause analysis
• Ensure adherence to definition of done and quality benchmarks

Required Skills & Experience

• CCaaS / Telephony Platforms Hands‑on experience with: Amazon Connect (preferred) OR similar platforms (Genesys Cloud, NICE, Five9)
• Knowledge of: IVR/contact flows Routing logic and telephony integrations Omni‑channel customer experience solutions
• AWS & Cloud Hands‑on experience with AWS services: IAM (roles, policies, access control) Lambda, API Gateway Data services (DynamoDB, S3, RDS)
• DevOps & CI/CD Experience with: Jenkins AWS CodePipeline (CodeBuild / CodeDeploy preferred) Strong understanding of CI/CD, automation, and version control (Git)
• Agile & SDLC Experience working in Agile (Scrum/Kanban) environments Familiarity with tools such as: Jira, Rally, or equivalent Strong understanding of iterative delivery and backlog refinement
• Professional Skills Strong analytical and problem‑solving skills Excellent communication and collaboration abilities Ability to thrive in a fast‑paced, Agile environment

Preferred Qualifications

• Experience with: Event‑driven architectures (Kafka, SNS/SQS) Observability tools (CloudWatch, Splunk) Infrastructure as Code (Terraform, CloudFormation)
• AWS certifications (Developer, Solutions Architect)
• Experience in large‑scale cloud or contact center transformations

Success Profile

• Delivers high‑quality solutions aligned to sprint goals
• Demonstrates ownership from design through production support
• Actively adopts and champions AI‑first development practices
• Team player who will step into any gap to create momentum, and challenge/advance team capability and engagement
• Contributes to engineering innovation, speed, and quality
• Balances delivery velocity with long‑term architectural integrity

About Us | Our Culture | What It’s Like to Work Here

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever‑changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

About Us Our Culture What It’s Like to Work Here

About Us Our Culture What It’s Like to Work Here

Perks & Benefits

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