AM- Resource management/RMG/Capacity planning/Deployement

EY

Ernakulam, Gurugram District, Bengaluru

Hybrid

INR 2,500,000 - 4,500,000

Full time

14 days+

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Job summary

EY's Global Delivery Services in India seeks an Experience Management Supervising Associate to lead resource delivery, planning and analytics within a global network.

You will partner with delivery leads, drive headcount planning, optimize bench utilization, and maintain dashboards; 12–14 years experience, HR background, strong MS Office and data viz skills.

Qualifications

12–14 years total experience with 8+ years in E2E resource management, deployment, forecasting and scheduling concepts.
Exposure to short term and long-term resource planning would be an added advantage.
Experience in governance forums and stakeholder management is preferred.

Responsibilities

Lead end-to-end resource fulfilment and align with delivery timelines.
Oversee planning, capacity forecasting and bench utilization.
Manage KPIs for resource performance and productivity.
Coordinate with Talent Acquisition and HR for hiring plans.
Maintain dashboards on resource availability and forecasting.

Skills

End-to-end RM

MS Project

MS Word

MS Excel

PowerPoint

Data visualization

Communication skills

Organizational skills

Stakeholder collaboration

Education

Graduate / MBA (HR)

Tools

MS Project

MS Word

PowerPoint

Excel

Job description

Service line - Position Title: Experience Management Supervising Associate

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services:

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity:

As a part of a team, you will act as a Resource Management Hub Deputy Manager who provides consistent, high quality services to key individual stakeholders.

Your Key Responsibilities:

Service Delivery Leadership:
- Manage end-to-end resource fulfilment, ensuring alignment with delivery timelines and business priorities.
- Oversee billing and finance operations related to resource deployment, ensuring accuracy and compliance.
- Own headcount planning to support growth and efficiency.
- Champion and lead Strategic Experience Management initiatives, aligning resource strategy with long-term business objectives.
- Monitor and improve service levels, turnaround times, and stakeholder satisfaction.

Planning & Optimization:
- Forecast demand and plan capacity across skill sets.
- Maximize bench utilization and redeployment efficiency.
- Collaborate with Talent Acquisition and HR to align hiring plans with pipeline and delivery needs.

Performance Management:
- Establish and track KPIs for resource performance, utilization, and productivity.
- Conduct regular reviews with delivery leads to assess individual and team performance.

Stakeholder Management:
- Act as a strategic partner to delivery, business leaders.
- Facilitate governance forums to review resource allocation, pipeline, and performance metrics.
- Resolve escalations related to staffing conflicts, skill mismatches, or delivery risks.

Data & Analytics:
- Maintain accurate dashboards and reports on resource availability, utilization, and forecasting.
- Use data-driven insights to inform decision-making and identify improvement opportunities.

Skills and attributes for success:

Hands on knowledge on End to End Resource management

Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office

Knowledge in Data Visualisation tools would be an added advantage

Exceptional communication skills - both written and oral

Demonstrate strong organizational skills and structured thinking abilities

Demonstrate strong interpersonal and analytical skills

Demonstrate an eye for detail

Be flexible and willing to adjust responsibilities to align with developing business needs

Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

To qualify for the role, you must have:

Graduate / MBA (HR) with 12-14 years of overall experience with 8+ years of relevant experience in E2E resource management, deployment, forecasting and scheduling concepts.