AJO Engineer

WPP Enterprise Solutions; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

WPP Enterprise Solutions in Mumbai is seeking an Adobe Journey Optimizer Engineer with 4-6 years of hands-on AJO experience and 6+ years in application development. You will design customer journeys, build omnichannel campaigns, and integrate AJO with Adobe Experience Cloud while optimizing workflows and data flows.

You will work with cross-functional teams to deliver scalable, insight-driven customer engagement and ensure robust platform performance across channels.

Qualifications

• 4-6 years of hands-on experience with Adobe Journey Optimizer.
• 6+ years overall experience in application development or martech engineering.
• Strong understanding of customer journey orchestration and real-time customer data.

Responsibilities

• Design, configure, and optimize customer journeys in Adobe Journey Optimizer.
• Build and manage omnichannel campaigns across email, mobile, and web experiences.
• Develop and maintain workflows, decisioning rules, and real-time customer profiles.
• Integrate AJO with Adobe Experience Platform (AEP) and other Adobe Experience Cloud tools.
• Troubleshoot platform, workflow, and integration issues to ensure seamless operations.
• Collaborate with cross-functional teams to design scalable, insight-driven solutions.
• Optimize campaign performance through data-driven analysis.

Skills

Adobe Journey Optimizer

Martech engineering

API integrations

Real-time data

Tools

Adobe Experience Platform

Job description

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

The opportunity

We are seeking an Adobe AJO (Adobe Journey Optimizer) Engineer with 4-6 years of specialized hands-on experience and 6+ years overall in application development. The ideal candidate must have strong expertise in building customer journeys, campaign development, platform support, and integrating Adobe Journey Optimizer with other Adobe Experience Cloud products. Responsibilities include solution design, troubleshooting, workflow optimization, and enabling scalable, insight-driven omnichannel customer engagement.

What you’ll be doing

• Design, configure, and optimize customer journeys in Adobe Journey Optimizer
• Build and manage omnichannel campaigns across email, mobile, and web experiences.
• Develop and maintain workflows, decisioning rules, and real-time customer profiles.
• Integrate AJO with Adobe Experience Platform (AEP) and other Adobe Experience Cloud tools.
• Troubleshoot platform, workflow, and integration issues to ensure seamless operations.
• Collaborate with cross-functional teams to design scalable, insight-driven solutions.
• Optimize campaign performance through data-driven analysis.
• Maintain documentation, operational playbooks, and best practices.

What we want from you

• 4-6 years of hands-on experience with Adobe Journey Optimizer.
• 6+ years overall experience in application development or martech engineering.
• Strong understanding of customer journey orchestration and real-time customer data.
• Experience with Adobe Experience Platform (AEP), schemas, segments, and datasets.
• Proficiency in API integrations and cross-platform data flows.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder-management capabilities.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.

We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.

And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

About WPP

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships- all united by our agentic marketing platform, WPP Open, we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.