AIS Investor Services - Senior Manager

State Street; Hyderabad; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A global financial services provider is seeking a Senior Manager in Hyderabad, India, to oversee daily operations for hedge funds and private equities. The role requires exceptional leadership, communication skills, and at least 10 years of experience in investor services. Candidates should possess a university degree and be fluent in English. This position emphasizes continuous process improvement and team development.

Benefits

Flexible work-life support

Paid volunteer days

Inclusive development opportunities

Qualifications

• Minimum 10 years of relevant work experience.
• Strong investor services experience required.
• Fluency in English (written and spoken) is essential.

Responsibilities

• Manage daily operations for client-sponsored hedge funds.
• Demonstrate positive leadership and coordinate staff performance.
• Ensure compliance with internal control procedures.

Skills

Communication skills

Leadership

Multi-tasking

Problem-solving

Attention to detail

Education

University degree in accounting, business, mathematics, finance or economics

Tools

MS Office products (Excel, Word, PowerPoint, Access, Visio, Power BI, SharePoint)

Job description

Overview

Who we are looking for

Senior Managers who can interact with all levels of professionals both internally and externally. Exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, perform well under pressure, and simultaneously handle multiple assignments. Senior Managers direct the day-to-day Investor Services operations for several client-sponsored hedge funds and private equities.

Responsibilities

• Managing Operations
  • Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor/client queries, multiple time bound projects), both maker and checker. Ensure seamless service delivery as the primary responsibility of the Senior Managers.
  • Some transactions require second review by Senior Managers depending on amount and risk involved; Senior Managers are expected to be fully hands-on with the process to sign off such transactions.
  • Senior Managers are expected to handle new client/activity transitions (hiring staff, designing training models, monitoring training progress, flagging training issues, signing off go-live).
  • Own investor/client queries (telephonic & email) and provide timely resolutions; prior experience of direct investor/client communication is preferred.
  • Ability to manage migration projects from start to finish, design training plans, conduct skill assessments, gap analysis, and SWOT analysis to enhance scope.
  • Delegate tasks and manage employee development.
  • Coordinate with internal and external auditors to meet deadlines and requirements.
  • Ensure all internal controls and compliance procedures are properly implemented.
  • Escalate and discuss issues as required.
  • Identify opportunities for continuous process improvements.

Service Delivery & Service Quality

• Adhere to State Street AIS internal control procedures.
• Ensure monthly and quarterly client deliverables are achieved.
• Actively guide the team through difficult situations.
• Identify unusual or potentially suspicious transaction activity and report/escalate according to corporate policy and operating procedures.

People Management

• Demonstrate positive leadership and the ability to work well with others, individually and in groups.
• Coordinate performance planning, goal setting, regular feedback, and formal performance appraisals.
• Monitor staff under special performance conditions.
• Participate in total compensation planning for the team.
• Lead by example and support employee development and growth.

Other Responsibilities

• Integrate new business/client onboarding.
• Coordinate and manage special client and corporate projects.

What we value

The Senior Manager interacts with all levels of professionals both internally and externally. A strong foundation in communication and interpersonal skills is essential. Attributes, skills and experience preferred:

• Proactive – self-starter
• Ability to multi-task and work under time constraints without compromising on quality
• Open to work in European and North American shift hours as needed by the business
• Ability to attend conference calls during non-local business hours
• MS Office products (Excel, Word, PowerPoint, Access, Visio, Power BI, SharePoint)
• Proven track record of innovation (knowledge of VBA and advanced Excel skills beneficial)
• Prior experience to handle large teams
• Fluency in English (written and spoken)
• Result-oriented with an ownership and accountability mindset
• Drive for performance and culture of performance differentiation
• Executive presence, managing with influence, and effective communication across stakeholder groups regionally and globally
• Embed risk excellence culture across teams
• Encourage and drive a culture of change and ideation

Education & Preferred Qualifications

• Minimum 10 years of relevant work experience
• University degree in accounting, business, mathematics, finance or economics
• Strong investor services experience required
• Exposure to Hedge funds, Private Equity or Real Asset funds

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on U.S. jobs at StateStreet.com/careers