airtel Looking for Store Manager at Mathura, Uttar Pradesh, India

airtel; Mathura; On-site; INR 9,00,000 - 12,00,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their Mathura location. This role is pivotal in ensuring the store operates smoothly, meeting revenue and cost targets while delivering an exceptional customer experience. You will oversee store operations, manage inventory, and develop your team to foster a high-performance culture. With a focus on strategic rollouts and profitability, you will play a key role in enhancing store productivity. If you have a passion for retail and a knack for leadership, this is an exciting opportunity to make a significant impact in a thriving environment.

Qualifications

• 2-6 years of experience in Retail Business operations, with at least 2 years in a managerial role.
• Post-graduation or MBA required for this position.

Responsibilities

• Manage store operations, ensuring compliance with SOPs and achieving sales targets.
• Develop and motivate outsourced store staff while enhancing customer experience.

Skills

Store Operations Management

Inventory Management

Customer Experience Management

Team Management

Sales and Upselling

Visual Merchandising

Cash Handling

KPI Reporting

Education

Post-graduation, MBA or equivalent Business Management Diploma

Job description

Role: Store Manager

Location – Mathura, Uttar Pradesh

Purpose of the Job

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Deliverables

Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management:

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience:

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE

Educational Level

Post-graduation, MBA or equivalent Business Management Diploma

Working Experience

2-6 years’ work experience. At least 2 years in a Retail Business operations role