AI Prompt Engineer for building AI Agents for CX

Robylon AI; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Job summary

Robylon AI in Bengaluru seeks a non-technical intern to design customer support SOPs, scope integrations, and plan timelines with success metrics. You will work closely with founders and leadership to shape early customer outcomes in a fast-paced startup.

The role is ~80% non-technical (SOPs, QA, customer feedback loops) and ~20% technical (tiny Python/SQL tasks). It offers hands-on ownership from Day 1 and a clear path to a full-time role after a 2‑month internship.

Qualifications

• Hands-on experience with prompt writing (GPT, Claude, Gemini, etc.).
• Working knowledge of analytics and one scripting language (preferably Python).
• Basic experience with coding adds value, but not mandatory.
• Students in their final year are a best fit for this role.
• Ownership of high-impact, customer-facing projects from Day 1.
• Opportunity for accelerated career growth and advancement in a fast-paced startup.
• Direct collaboration with the founders and senior leadership.
• 2 months internship, converts into a full time role.

Responsibilities

• Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels.
• Scope & plan each integration: gather requirements as per the SoW and turn it into an executable timeline with success metrics (coverage %, accuracy, CSAT).
• Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly “AI health-checks”
• Troubleshoot in prod - replicate issues, ship patches, and write crisp RCAs everyone can read
• Close feedback loop by channeling customer insights to product and prompt engineering teams
• Overall, 80%+ work will be non-technical like designing customer support SOPs and running quality
• Checks using AI. Upto 20% work will involve technical aspects like writing small functions in Python & SQL

Skills

Prompt writing

Python scripting

Analytics basics

Final year students

Ownership of projects

Leadership collaboration

Tools

SQL basics

Job description

• This is a non-technical role, 20% tech; 80% non-tech.
• Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels
• Scope & plan each integration: gather requirements as per the SoW and turn it into an executable timeline with success metrics (coverage %, accuracy, CSAT)
• Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly “AI health-checks”
• Troubleshoot in prod - replicate issues, ship patches, and write crisp RCAs everyone can read
• Close feedback loop by channeling customer insights to product and prompt engineering teams
• Overall, 80%+ work will be non-technical like designing customer support SOPs and running quality
• Checks using AI. Upto 20% work will involve technical aspects like writing small functions in Python & SQL

Skills required

• Hands-on experience with prompt writing(GPT, Claude, Gemini, etc.)
• Working knowledge of analytics and one scripting language (preferably Python) is good to have.
• Basic experience with coding adds value, but it is not mandatory
• Students in their final year will be a best fit for this role.
• Ownership of high-impact, customer-facing projects from Day 1
• Opportunity for accelerated career growth and advancement in a fast-paced startup
• Direct collaboration with the founders and senior leadership
• 2 months internship, converts into a full time role.