You will own the roadmap and delivery for assigned AI products, features, or product areas. That includes writing PRDs, defining personas, user stories and epics, running scrum calls, and driving delivery from kickoff to release. You will work closely with AI data scientists, engineers, designers, and business stakeholders. This role reports to the Senior Director, AI Solutions.
Key Responsibilities
Product Strategy Vision
- Contribute to the product vision, strategy, and roadmap for assigned AI-powered products and execute against them.
- Identify business opportunities where AI can create measurable value and bring them forward with supporting analysis.
- Conduct market research, competitor analysis, and customer discovery to inform product decisions.
- Define product goals, KPIs, and success metrics for assigned products and track progress against them.
- Requirements, Personas User Stories
- Author Product Requirements Documents (PRDs) covering problem statement, goals and KPIs, functional and non-functional requirements, process flow, dependencies, risks, and open questions; publish and maintain them in Confluence.
- Define personas and document current-state and future-state processes with internal customers and cross-functional teams.
- Write user stories and acceptance criteria that are clear, testable, and ready for engineering; validate them with business users.
- Work with the AI/ML team to define quality criteria and test approaches for AI outputs, such as grounding, accuracy, traceability, and usable first drafts.
- Specify human-in-the-loop review and governance controls for AI outputs before they reach customers.
AI/ML Product Management
- Partner with AI/ML teams to understand model capabilities, limitations, and performance metrics.
- Document requirements for model training, deployment, monitoring, and continuous improvement.
- Track model and product performance and recommend improvements based on customer feedback and data.
Stakeholder Management
- Communicate product progress, risks, and updates to stakeholders and, with guidance, to senior leadership.
- Align cross-functional partners around product priorities and business outcomes.
- Prepare product updates, business case inputs, and ROI analyses.
Internal Customer Focus
- Gather customer feedback and translate insights into product enhancements.
- Analyze product usage, customer behavior, and market trends.
- Drive adoption and customer satisfaction through data-driven decision-making.
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