AI Process Excellence Manager

Allianz Services; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Allianz Services in Pune is seeking a Process Excellence & Program Coordination specialist to map and optimize workflows, lead discovery sessions with business stakeholders, and design future-state automated processes with clear human-AI handoffs.

The role involves coordinating sprint planning, tracking risks, maintaining runbooks, and delivering status updates to executives, while collaborating with IT, business analysts, and process owners to ensure smooth automation adoption.

Qualifications

• Hands-on Python development experience (5+ years).
• Experience building LLM-based apps or AI workflows.
• Familiarity with Azure cloud services and APIs.
• Knowledge of Docker, Git and CI/CD concepts.
• Ability to map processes using BPMN or flowcharts.
• Proven ability to coordinate projects and workshops.

Responsibilities

• Map existing business processes and identify hyper automation opportunities with measurable ROI.
• Lead process discovery sessions with stakeholders to document current-state workflows.
• Design future-state automated processes with clear handoffs between human and AI agents.
• Coordinate sprint planning, backlog grooming, and delivery timelines for automation projects.
• Track dependencies, risks, and blockers; escalate and resolve issues proactively.
• Maintain project documentation including specs, maps, and runbooks.
• Prepare status updates, demos, and executive briefings on automation progress.
• Collaborate with business analysts, IT teams, and process owners for smooth adoption.

Skills

Python development

LLM workflows

AI frameworks

Azure cloud

API integration

Docker

CI/CD

Project coordination

Process mapping

Workshop facilitation

Tools

LangGraph

LangChain

AutoGen

CrewAI

Azure ML

Logic Apps

OpenAI Service

Docker

Git

Jira

Job description

Process Excellence & Program Coordination

• Map existing business processes and identify hyper automation opportunities with measurable ROI
• Lead process discovery sessions with business stakeholders to document current-state workflows
• Design future-state automated processes with clear handoffs between human and AI agents
• Coordinate sprint planning, backlog grooming, and delivery timelines for automation projects
• Track project dependencies, risks, and blockers- escalated and resolving issues proactively
• Maintain project documentation including technical specs, process maps, and deployment runbooks
• Prepare status updates, demos, and executive briefings on automation program progress
• Collaborate with business analysts, IT teams, and process owners to ensure smooth adoption

Required Technical Skills:

• 5 years of hands-on development experience with Python (professional or substantial project work)
• Practical knowledge of agentic AI frameworks (LangGraph, LangChain, AutoGen, CrewAI, or similar)
• Experience building LLM-based applications or multi-step AI workflows
• Familiarity with Azure cloud services (Azure ML, Functions, Logic Apps, or OpenAI Service)
• Understanding of API integration, webhooks, and event-driven architectures
• Working knowledge of Docker, Git, and CI/CD concepts
• Experience with process automation tools (Power Automate, n8n, Zapier, or RPA platforms is a plus)

Required Program Management & Process Skills:

• 4 years of experience in project coordination, business analysis, or process improvement roles
• Understanding of process mapping methodologies (BPMN, flowcharts, swimlane diagrams)
• Ability to facilitate workshops and gather requirements from non-technical stakeholders
• Strong organizational skills- able to manage multiple workstreams and competing priorities
• Experience with project management tools (Jira, Azure DevOps, Monday.com, or similar)
• Proven track record of delivering projects on time with clear communication