AI Operations Engineer

Cisco Systems, Inc; Hyderabad; On-site; INR 4,000,000 - 7,500,000; Full time

Job summary

Cisco Systems, Inc. is seeking an AI/ML/LLM Engineer for its Enterprise Data & AI Enablement team. The role focuses on developing NLP models, building robust MLOps pipelines, and integrating LLMs into enterprise workflows.

You will evaluate AI tools, manage data pipelines, and deploy models in production while staying current with cutting-edge AI advancements. The position emphasizes collaboration across teams to deliver scalable AI solutions that improve data insights and enterprise processes.

Qualifications

• Bachelor’s degree or higher with AI/ML experience as specified.
• Experience in NLP/LLM model development and evaluation.
• Hands-on with MLOps pipelines and production systems.
• Familiarity with hybrid search, semantic and keyword methods.

Responsibilities

• Develop and fine-tune NLP models for customer matching and deduplication.
• Build and optimize MLOps pipelines for AI/ML workflows.
• Integrate large language models into enterprise systems.
• Contribute to technical decisions for AI tools and frameworks.
• Stay current on AI technologies and contribute to PoC projects.
• Data processing and management for model training.
• Model deployment and monitoring in production.
• Stay updated with new algorithms and best practices.

Skills

NLP/LLM expertise

MLOps

RAG pipelines

LLM integration

Data preprocessing

Model deployment

Context Window management

Education

Bachelor's degree + 6 years AI/ML experience

Master's degree + 4 years AI/ML experience

PhD + 0 years AI/ML experience

Tools

LangChain / LangGraph

Vector databases

Tavily

Google Vertex AI

AWS

Azure

Job description

Meet the Team Today’s challenging business environment is more than that – it’s a period of disruption between global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.

Enterprise Data & AI Enablement team is changing the way we run Cisco’s operations by improving the power of technology, the best of business processes and outstanding data insights using AI. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together !

Your Impact

As an AI/ML/LLM Engineer for Enterprise Data & AI Enablement team you will :

• Develop and fine-tune natural language processing (NLP) models for customer matching, deduplication
• Build and optimize MLOps pipelines to streamline AI/ML workflows
• Integrate large language models (LLMs) into enterprise systems
• Contribute to technical decision-making for AI tools and frameworks
• Stay current on emerging AI technologies and contribute to proof-of-concept projects
• Data Processing and Management:
• Working with large datasets, preprocessing data, and ensuring its quality and accuracy for model training.
• Model Deployment and Monitoring
• Deploying machine learning models into production environments and continuously monitoring their performance, adjusting as needed.
• Staying Current with Advancements:
• Keeping up with the latest developments in AI and ML technologies, including new algorithms, frameworks, and best practices

Minimum Qualifications

• Bachelors + 6 years of related experience in AI/ML, or Masters + 4 years of related experience in AI/ML, or PhD + 0 years of related experience
• Proficiency in LangChain/LangGraph or other Orchestration and agentic workflow
• Hands-on experience with vector databases, building and fine tuning RAG pipelines
• Knowledge of hybrid search (semantic + keyword), reranking strategies, and "Context Window" management.
• Experience of using Tavily or other tools in conjunction with LLM for web research
• Familiarity with Google Vertex AI or other providers like AWS, Azure
• Knowledge in evaluating LLM based on task complexity and upgrade to newer models without loss of performance.

Preferred Qualifications

• Implementing safety layers using guardrails to prevent hallucinations and PII leakage.
• Familiarity in building and deploying MCP Servers
• Knowledge to connect to a deployed MCP servers to orchestrate workflows.
• Develop and fine-tune natural language processing (NLP) models for customer matching, deduplication
• Experience in traditional NLP based techniques including text cleaning, text similarity, clustering
• Knowledge of using LLM with Grounding

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.