Ai Implementation Manager - EU & India

Rocketlane; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Rocketlane in Chennai, a fast-growing SaaS company, is seeking a seasoned Customer Success professional to lead onboarding and integrations for enterprise customers.

You will work hands-on with REST APIs and custom integrations, translating complex tech into simple outcomes, while ensuring customer-first outcomes and long-term loyalty.

You’ll collaborate with product teams to align customer needs with business goals and drive adoption across platforms.

Qualifications

• 5+ years of experience in a customer-facing role at a SaaS company (preferably implementations, onboarding or technical consulting).
• Hands-on experience or exposure to REST APIs and work on custom integrations between SaaS platforms and third-party tools.
• Strong organizational and analytical skills with a sharp eye for detail.
• Critical thinker with proven ability to solve complex problems and adapt to new technologies quickly.
• Customer-first mindset and passion for building long-term customer loyalty.
• Excellent written and verbal communication skills; able to explain technical concepts to both technical and non-technical audiences.
• Active listening, empathy for customers, and motivation to deliver meaningful outcomes.
• Strong product/consumer thinking balancing user needs with business goals.
• Experience with CRM, ERP, project management, or fintech platforms is a strong plus.

Responsibilities

• Collaborate on customer onboarding and implementation efforts for SaaS customers.
• Explain technical concepts clearly to both technical and non-technical audiences.
• Collaborate with product and engineering teams to design and deliver integrations via REST APIs.
• Identify customer needs and translate them into actionable solutions that drive adoption and loyalty.
• Proactively monitor customer health and drive outcomes that matter for the business.

Skills

Customer-facing experience

REST APIs exposure

Custom integrations

Organizational skills

Analytical skills

Critical thinking

Customer-first mindset

Communication skills

Product thinking

CRM/ERP/PM/Fintech familiarity

Tools

CRM tools

ERP systems

Project management tools

Job description

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $105M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc.

What will you do?

• You have 5+ years of experience in a customer-facing role at a SaaS company, preferably in implementations, onboarding, or technical consulting.
• You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools.
• You bring strong organizational and analytical skills, with a sharp eye for detail.
• You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.
• You have a customer-first mindset and are passionate about building long-term customer loyalty.
• You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences.
• You listen actively, empathize with customers, and are motivated to deliver outcomes that matter.
• You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals.
• Experience with CRM, ERP, project management, or fintech platforms is a strong plus.

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).