AI Immersive Production_Creative Director Q227

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys in Bengaluru seeks a senior strategy consultant to define the CX vision and transformation roadmaps for AI-enabled products and services. You will lead journey mapping, service design, and governance to unlock value across journeys, operations, and AI-driven changes.

You will build data-backed business cases, translate AI capabilities into user outcomes, and partner with design and engineering teams to deliver scalable experiences.

Qualifications

• Experience Strategy Transformation with CX vision, roadmaps and governance for AI-enabled products.
• Build data-backed business cases with ROI, adoption and value-realization measures.
• Lead AI-enabled production, CGI/3D workflows and digital twin concepts.

Responsibilities

• Define CX vision and strategic roadmaps for AI-enabled products and services.
• Lead journey mapping, service design, and governance for scalable AI adoption.
• Build pipelines connecting AI tools, 3D/CGI workflows and digital twins.
• Mentor teams and shape client-ready offerings and delivery playbooks.

Skills

CGI programming

3D Studio Max

Generative AI

Education

Bachelor of Engineering

Bachelor of Design

Tools

3D Studio Max

Job description

Educational Requirements

Bachelor of Engineering, Bachelor of Design

Service Line

Wong Doody

Responsibilities

• Experience Strategy Transformation Define CX vision, north-star, experience principles, and strategic roadmaps for AI-enabled products and services. Identify high-impact opportunities across journeys, operations, and AI-led transformation. Lead journey mapping, service design, and future-state experience definition to unlock value. Establish experience governance frameworks that support responsible, scalable, and measurable AI adoption.
• Business Value Impact Build data-backed business cases with clear ROI, adoption, trust, efficiency, and value-realization measures. Define success metrics across CX, task completion, containment, fallback performance, adoption, revenue impact, and operational efficiency. Align AI experience strategy with business, product, technology, risk, and financial goals. Translate AI capabilities into practical user outcomes, prioritised use cases, and transformation roadmaps.
• AI and Immersive Production Build and own production pipelines that connect AI tools, 3D/CGI workflows, digital twin platforms, and video production Act as the technical SME in client pitches, workshops, and strategy conversations Partner with Business Development to shape new service offerings, pricing, and RFP responses Work closely with Experience Design and Immersive Experience teams to align creative vision with technical execution Represent the agency externally through speaking engagements, whitepapers, and industry events Evaluate and integrate emerging tools (generative AI, real-time engines, digital twin platforms, capture technology) Mentor internal teams and raise the bar on technical capability Lead pipeline development for AI-enabled 3D, Digital Twin, and video production workflows, from concept and asset strategy to prototyping, integration, quality checks, and handoff. Translate emerging technologies across 3D visualization, Digital Twins, synthetic media, AI video, and intelligent production workflows into scalable experience concepts and client-ready solutions. Partner with creative technologists, 3D artists, video producers, data scientists, and engineering teams to define reusable workflows, governance guardrails, production standards, and delivery playbooks

Preferred Skills

• Technology->UI Markup Language->CGI programming
• Technology->Communication Design->3D Studio Max->3D simulation
• Technology->AI-Generative AI->Image Video processing