AI Engineer – Microsoft Ecosystem, Copilot Governance & Administration Automation

Mizuho; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mizuho is seeking an AI Engineer in Pune to design, build, and deploy Microsoft Copilot-based AI solutions and automation. The role emphasizes governance, security, and production readiness within the Microsoft ecosystem.

You will collaborate across AI Engineering, Intelligent Automation, and Information Security to deliver scalable AI experiences using Copilot Studio, Purview, and Power Platform in a controlled enterprise environment.

Qualifications

• 7+ years of software engineering, AI engineering, platform automation, or enterprise automation experience.
• Hands-on experience with Microsoft 365, Copilot Studio, Power Platform, Azure, SharePoint, Teams, Entra ID, Microsoft Graph, and related admin centers.
• Experience building GenAI, LLM, Copilot, knowledge bot, or workflow automation in an enterprise setting.

Responsibilities

• Design, build, test, and deploy Copilot-based agents, knowledge bots, and workflow automations.
• Develop Copilot Studio agents, declarative agents, connectors, knowledge grounding patterns, and extensions using enterprise data sources.
• Build retrieval-augmented generation patterns using SharePoint, OneDrive, Teams, Dataverse, and Azure AI services.
• Integrate AI solutions with Microsoft Graph, Logic Apps, Azure Functions, REST APIs, and internal systems.
• Apply prompt engineering, grounding, evaluation, structured outputs, and tool-calling patterns.
• Create deployment plans, runbooks, and operational handoff materials.

Skills

7+ years experience

Leadership

Tools

Microsoft 365

Copilot Studio

Power Platform

Azure

SharePoint

Teams

Entra ID

Microsoft Graph

Job description

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world

Role Summary:

The AI Engineer is a mid-level individual-contributor engineering role responsible for designing, building, deploying, and supporting Microsoft ecosystem AI solutions and automation capabilities. The role combines hands-on Microsoft AI engineering with practical Microsoft administration automation, with a strong focus on Copilot, Copilot Studio, Purview, and AI control capabilities. The engineer partners closely with AI Engineering, Microsoft 365 platform teams, Information Security, Risk, Compliance, Data Governance, Intelligent Automation, business stakeholders, and production support teams to deliver scalable, secure, governed, and production-ready AI solutions.

Scope of Responsibility:

• End-to-end delivery of Microsoft ecosystem AI solutions, including Microsoft 365 Copilot extensibility, Copilot Studio agents, Azure AI services, and governed knowledge experiences.
• Automation of Microsoft administration activities involving Copilot, Copilot Studio, Power Platform, Purview, Entra ID, SharePoint, Teams, Exchange, Microsoft Graph, PowerShell, and related Microsoft admin centers.
• Solution design, development, testing, deployment, documentation, and production handoff for secure, scalable, maintainable AI and automation solutions.
• Partnership with AI Engineering, Intelligent Automation, Microsoft 365 platform teams, Information Security, Risk, Compliance, Data Governance, business stakeholders, and production support teams.

Key Responsibilities:

Solution Design & Development

• Design, build, test, and deploy Microsoft Copilot-based agents, knowledge bots, and workflow automations that improve productivity, knowledge access, operational efficiency, and control automation.
• Develop Copilot Studio agents, declarative agents, custom actions, connectors, knowledge grounding patterns, and Microsoft 365 Copilot extensions using approved enterprise data sources.
• Build retrieval-augmented generation patterns using SharePoint, OneDrive, Teams, Dataverse, Azure AI Search, Azure OpenAI, Azure AI Foundry, and other approved Microsoft ecosystem services.
• Integrate AI solutions with Microsoft Graph, Logic Apps, Azure Functions, REST APIs, ServiceNow, databases, files, email, and internal systems where approved.
• Apply prompt engineering, grounding, evaluation, structured outputs, and tool/function-calling patterns to deliver reliable, explainable, production-grade AI experiences.
• Create solution design documents, configuration documentation, test evidence, deployment plans, runbooks, and operational handoff materials.

Microsoft Administration & Automation:

• Automate repeatable Microsoft administration activities using PowerShell, Microsoft Graph, Power Platform, Azure Automation, Logic Apps, and approved scripting or workflow tooling.
• Support administration and operational control of Microsoft 365 Copilot and Copilot Studio environments, including access models, environments, roles, agent lifecycle controls, publishing governance, and usage monitoring.
• Assist with configuration and monitoring of Copilot-related administrative controls across Microsoft 365 admin center, Power Platform admin center, Copilot Studio, Entra ID, SharePoint, Teams, Exchange, Purview, Defender, and Sentinel where applicable.
• Develop automation to support license assignment, access review support, user onboarding/offboarding, agent inventory, configuration audits, reporting, operational metrics, and exception workflows.
• Maintain reusable scripts, automation modules, configuration templates, and operational dashboards for Microsoft AI and governance administration.
• Follow modern engineering practices, including source control, code review, branching strategies, automated testing, release management, infrastructure-as-code where applicable, and CI/CD practices.
• Design for scale, resilience, observability, maintainability, secure configuration, and controlled production operations.
• Implement structured logging, telemetry, alerting, evaluation metrics, and operational dashboards for AI agents, automations, and administrative workflows.
• Contribute to reusable frameworks, standards, accelerators, patterns, and documentation for the broader Microsoft AI engineering and administration capability.
• Stay current with Microsoft Copilot, Copilot Studio, Purview, Azure AI, Power Platform, Microsoft Graph, Entra ID, Defender, Sentinel, and Microsoft data governance capabilities.

Production Readiness & Support

• Prepare deployment packages, runbooks, operational handoff documentation, monitoring requirements, configuration inventories, and support procedures.
• Partner with production support and platform teams to transition AI solutions and admin automations into stable run-state operations.
• Support incident triage, root-cause analysis, defect remediation, tuning, access issue investigation, and continuous improvement for deployed solutions.
• Participate in change management, release planning, post-implementation validation, control testing, and operational readiness reviews.
• Document known issues, dependencies, support ownership, recurring failure patterns, escalation paths, and remediation procedures.

Stakeholder Engagement & Communication

• Work directly with business stakeholders, platform owners, security teams, compliance partners, and data governance teams to clarify requirements and translate control or productivity goals into technical delivery plans.
• Communicate technical concepts, solution options, governance trade-offs, risks, dependencies, delivery status, and operational impacts clearly to both technical and non-technical audiences.
• Contribute to demos, knowledge transfer, training material, standards documentation, administrator guides, and enablement content.
• Provide practical guidance to business and technology partners on appropriate use of Copilot, Copilot Studio, Microsoft AI agents, and governed Microsoft data sources.

Required Experience

• 7+ years of software engineering, AI engineering, platform automation, Microsoft 365 engineering, data engineering, or enterprise automation experience.
• Hands-on experience with Microsoft 365, Copilot Studio, Power Platform, Azure, SharePoint, Teams, Entra ID, Microsoft Graph, and/or Microsoft admin center operations.
• Experience building or supporting GenAI, LLM, Copilot, knowledge bot, workflow automation, or RAG-based solutions in an enterprise environment.
• Experience integrating solutions with enterprise applications, APIs, databases, file stores, email, SharePoint, ServiceNow, and approved internal systems.
• Working knowledge of data protection, access management, change management, audit logging, operational monitoring, and production support practices.
• Experience preparing design documentation, test evidence, deployment plans, runbooks, configuration guides, and support documentation.
• Experience operating within a regulated financial services environment or another highly controlled enterprise technology environment preferred.
• Strong understanding of Microsoft ecosystem architecture across Microsoft 365, Azure, Power Platform, Copilot Studio, Purview, Entra ID, SharePoint, Teams, Exchange, Microsoft Graph, Defender, and Sentinel.
• Practical knowledge of LLM fundamentals, prompt engineering, grounding, knowledge source management, tool/action calling, evaluation, and responsible AI guardrails.
• Ability to automate administrative and governance workflows using APIs, scripts, cloud services, low-code workflows, and reusable operational patterns.
• Understanding of Microsoft Purview concepts such as sensitivity labels, DLP, data classification, audit, eDiscovery, retention, Communication Compliance, Insider Risk, and DSPM / DSPM for AI.

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world’s leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho’s international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

• MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.