Manager AI Engineering

Mastercard; Maharashtra; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Mastercard's Business & Market Insights (B&MI) invites a Lead Engineer, Generative AI & ML Engineering to architect and deliver next-gen LLM, agentic, and multimodal AI systems. You will lead Gen AI engineers to enable business growth, elevate customer experience, and ensure secure, scalable AI deployments.

You will guide LLM fine-tuning, RAG pipelines, MLOps on Databricks, and responsible AI governance while advancing engineering excellence across teams.

Qualifications

• Masters or Bachelor's in CS/AI/ML/Engineering with hands-on Gen AI/ML production work.
• Experience building LLM apps, agentic systems, and RAG pipelines.
• Proficiency with LLM ecosystems (OpenAI, Anthropic, Gemini, HuggingFace).
• Strong knowledge of ML fundamentals and AI governance.

Responsibilities

• Architect and lead multi-agent AI systems for autonomous reasoning and tool use.
• Design multimodal pipelines unifying text, image, tabular, and graph data.
• Build production-grade RAG and Graph-RAG systems with vector DBs and knowledge graphs.
• Lead LLM fine-tuning, prompt engineering, and model alignment (RLHF/PEFT/LoRA).
• Establish robust LLMOps and MLOps pipelines on Databricks using MLflow.
• Develop high-performance Python backends for LLM orchestration and data workflows.
• Engineer state/memory management to sustain long-context interactions.
• Implement Responsible AI governance, bias detection and explainability dashboards.
• Apply traditional ML (regression, clustering, forecasting) with Gen AI hybrids.
• Continuously explore generative models and enterprise-grade safety standards.

Skills

LLM engineering

Prompt engineering

Agent memory architectures

Vector embeddings

Semantic search

Tool integration

Python

Async programming

API development

SQL

LLMOps

Education

Master's or Bachelor's degree in Computer Science/AI/ML/Engineering

Tools

LangGraph

CrewAI

AutoGen

Pinecone

pgvector

OpenSearch

Neo4j

AWS Neptune

Databricks

MLflow

LangChain

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

AI Engineer

Mastercard's Business & Market Insights (B&MI) group empowers organizations to achieve growth and innovation goals by delivering unparalleled data-driven intelligence and cutting-edge AI solutions. By harnessing proprietary data, frontier generative AI, and global expertise, B&MI helps businesses make smarter, faster, and more impactful decisions. We transform complex, multi-modal data into agentic systems and generative applications that drive measurable business outcomes and sustained competitive advantage.

We are looking for a Lead Engineer, Generative AI & ML Engineering for the Operational Intelligence Program within B&MI. This role will lead a team of Gen AI engineers to architect and deliver next-generation LLM, agentic, and multimodal AI systems that enable business growth, elevate customer experience, and ensure secure, scalable, production-grade AI. As a technical leader, you will set the engineering standard for Gen AI development — driving innovation across agentic orchestration, retrieval-augmented generation, LLMOps, and responsible AI — while fostering a culture of continuous learning and engineering excellence.

Roles & Responsibilities

• Architect and lead the development of multi-agent AI systems using frameworks such as LangGraph, CrewAI, and AutoGen — enabling autonomous reasoning, tool use, inter-agent coordination, and adaptive decision-making at enterprise scale.
• Design and operationalize multimodal generative AI pipelines that unify text, image, tabular, and graph data using transformer-based architectures (BERT, CLIP, LLaVA, T5, Whisper, GPT-4o, Gemini) for rich, cross-modal intelligence.
• Build production-grade RAG and Graph-RAG systems integrating vector databases (Pinecone, pgvector, OpenSearch) and knowledge graphs (Neo4j, AWS Neptune) for semantic retrieval, entity-aware reasoning, and grounded generation.
• Lead LLM fine-tuning, prompt engineering, and model alignment strategies — including RLHF, PEFT, LoRA, and instruction tuning — to adapt foundation models for specialized enterprise use cases.
• Establish robust LLMOps and MLOps pipelines on Databricks (AWS) using MLflow, feature stores, prompt evaluation frameworks, model lineage tracking, and continuous retraining workflows to ensure reliable AI delivery.
• Develop high-performance Python backend services for LLM inference orchestration, async job handling, streaming responses, and distributed data workflows supporting high-throughput Gen AI operations.
• Engineer state, memory, and context management subsystems that enable agents to reason temporally, maintain session continuity, manage long-context windows, and coordinate across tools and modalities.
• Implement Responsible AI and AI governance practices — including bias detection, hallucination mitigation, explainability dashboards, output safety guardrails, and compliance with data ethics standards — ensuring transparency and fairness of deployed models.
• Apply traditional ML and statistical modeling (regression, clustering, forecasting, ensemble methods) in hybrid architectures alongside LLMs for interpretable, explainability-first decision systems.
• Continuously research, evaluate, and productionize advancements in generative modeling, agentic AI, multimodal transformers, and frontier foundation models — benchmarking against enterprise-scale performance and safety requirements.

All About You

• Masters or Bachelors degree in Computer Science, AI/ML, or Engineering, with significant hands-on experience leading and delivering complex Gen AI or ML engineering programs in production environments.
• Expert-level, hands-on experience designing, building, and deploying large language model (LLM) applications, agentic systems, and RAG pipelines — from prototype to production.
• Deep proficiency with LLM ecosystems: OpenAI, Anthropic, Gemini, Hugging Face, LangChain/LangGraph, and open-source foundation models (LLaMA, Mistral, Falcon, etc.).
• Strong command of Gen AI engineering patterns: prompt engineering, chain-of-thought reasoning, tool/function calling, vector embeddings, semantic search, and agent memory architectures.
• Solid applied knowledge of ML fundamentals — predictive modeling, deep learning (PyTorch, TensorFlow), and statistical techniques — used in tandem with Gen AI for hybrid, interpretable systems.
• Excellent Python engineering skills including async programming, API development (FastAPI), and building inference-ready microservices; SQL proficiency required.
• Hands-on experience with cloud AI infrastructure (AWS SageMaker, Bedrock, Azure OpenAI, or GCP Vertex AI) and familiarity with MLOps/LLMOps tooling (MLflow, Weights & Biases, etc.).

Strong analytical, communication, and stakeholder management skills — with the ability to translate complex Gen AI concepts into business value and lead cross-functional teams toward delivery.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.