Senior AI Engineer, AI Engineering

Mastercard; Maharashtra; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Mastercard in Mumbai (India) invites applications for a Senior AI Engineer / Lead Engineer, Machine Learning Engineering, within the Operational Intelligence Program of B&MI. The role leads ML engineering efforts, drives AI/ML strategy, and ensures scalable, secure software solutions with strong engineering practices.

You will oversee multi‑modal data pipelines, act as technical leader across teams, mentor engineers, and deliver high‑quality models and ML workflows in a fast‑paced environment.

Qualifications

• Master’s or bachelor’s degree in computer science or engineering and a strong track record leading complex AI/ML projects.
• Expert-level experience designing and deploying both conventional AI/ML and LLM/Agentic solutions.
• Strong analytical problem-solving abilities with rapid adaptation to new technologies and systems.
• Proven hands-on experience with TensorFlow, PyTorch, and similar ML frameworks; familiarity with GenAI and AI platforms.
• Strong programming skills in Python and SQL; experience with data visualization tools and cloud platforms (AWS, Azure, GCP) a plus.

Responsibilities

• Implement multi-agent intelligence frameworks to enable coordinated AI agents.
• Design multi-modal pipelines using transformer architectures for unified intelligence.
• Build scalable RAG and Graph-RAG systems with vector stores and knowledge graphs.
• Develop transformer-based models for NLP and vision-language tasks using Hugging Face ecosystems.
• Develop backend services for inference orchestration and distributed data workflows.
• Establish end-to-end MLOps pipelines on Databricks and MLflow with feature stores and retraining.
• Apply statistical modeling, regression, clustering, forecasting with deep learning as needed.
• Engineer memory management to preserve context across modalities and interactions.
• Apply Responsible AI practices including bias detection and governance dashboards.

Skills

Python programming

SQL

Analytical problem solving

Leadership/Project mgmt

Communication/stakeholder mgmt

Education

Master’s degree in CS/Engineering

Bachelor’s degree in CS/Engineering

Tools

TensorFlow

PyTorch

Hugging Face

Databricks

MLflow

Neo4j

AWS Neptune

Transformers

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior AI Engineer, AI Engineering

Mastercard’s Business & Market Insights (B&MI) group empowers organizations to achieve growth & innovation goals by providing unparalleled data-driven insights and advanced analytics. By leveraging proprietary data and global expertise, B&MI helps businesses make smarter, more informed decisions that drive profitability and success. We turn complex data into actionable strategies that lead to better outcomes and sustained competitive advantage.

We are currently looking for a ‘Lead Engineer, Machine Learning Engineering’ for Operational Intelligence Program, within B&MI group. This role will lead ML engineering team to execute on AI/ML strategy for the program that enables business growth, enhances customer experience, and ensures delivery of secure, scalable, and high‑performing software solutions. As a technology leader, this role will also focus on engineering best practices, next‑gen innovation and stakeholder management, while fostering a culture of continuous learning and technical excellence within the team.

Roles And Responsibilities

• Implement multi‑agent intelligence frameworks (LangGraph, CrewAI, AutoGen) to enable reasoning, coordination, and adaptive decision‑making across specialized AI agents.
• Design and operationalize multi‑modal AI pipelines combining text, image, tabular, and graph data using transformer‑based architectures (BERT, CLIP, LLaVA, T5, Whisper, etc.) for unified intelligence.
• Build scalable RAG and Graph‑RAG systems integrating vector stores and knowledge graphs (Neo4j, AWS Neptune) to enable contextual retrieval, semantic linking, and entity‑aware reasoning.
• Develop and productionize transformer‑based models for NLP, vision‑language understanding, and sequential prediction tasks leveraging Hugging Face, PyTorch, and TensorFlow ecosystems.
• Implement advanced Python‑based backend services for inference orchestration, async job handling, and distributed data workflows supporting high‑throughput AI operations.
• Establish end‑to‑end LLMOps and MLOps pipelines on Databricks (AWS) integrating MLflow, feature stores, model lineage, prompt evaluation, and continuous retraining frameworks.
• Apply traditional AI/ML and statistical modeling techniques (regression, clustering, forecasting, ensemble methods) alongside deep learning models for hybrid interpretability and explainability.
• Engineer state and memory management subsystems that preserve context, track embeddings, and enable agents to reason temporally across multiple modalities and interactions.
• Implement Responsible AI practices—bias detection, explainability dashboards, data ethics checks, and performance governance ensuring fairness and transparency of deployed models.
• Continuously research, benchmark, and productionize innovations in multimodal transformers, generative modeling, and agentic orchestration to drive enterprise‑scale intelligence and automation.

All About You

• Master’s/bachelor’s degree in computer science or engineering, and a considerable work experience with a proven track‑record of successfully leading and managing complex projects/products and delivering to aggressive market needs.
• Expert‑level hands on experience designing, building and deploying both conventional AI/ML solutions and LLM/Agentic solutions.
• Strong analytical and problem‑solving abilities, with quick adaptation to new technologies, methodologies, and systems.
• Strong applied knowledge and hands on experience in advanced statistical techniques, predictive modelling, machine learning algorithms, GenAI and deep learning frameworks. Experience with AI and machine learning platforms such as TensorFlow, PyTorch, or similar.
• Strong programming skills in languages such as Python/SQL is a must. Experience with data visualization tools (e.g., Tableau, Power BI) and understanding of cloud computing services (AWS, Azure, GCP) related to data processing and storage is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.