AI-Enabled Housekeeping Supervisor

Santriya Technologies; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Santriya Technologies seeks an AI-Enabled Housekeeping Supervisor to lead housekeeping teams using AI-assisted occupancy, workload and inspection insights to improve room readiness, quality and labor efficiency.

You will oversee room assignments, ensure safety procedures, and drive continuous improvements through data-driven decision making and AI-enabled workflows in a hotel operations environment.

Qualifications

• Experience coordinating housekeeping teams and workflows.
• Ability to leverage AI-driven insights for occupancy and workload planning.
• Strong focus on quality standards and guest readiness.

Responsibilities

• Plan room/area assignments based on occupancy, arrivals, departures, priority rooms and staffing.
• Use AI scheduling and workload forecasts as decision support, adjusting for real-time room conditions and guest needs.
• Inspect cleaned rooms/public areas against documented standards and record defects.
• Coordinate maintenance, linen, minibar, lost-and-found and special-request issues.
• Control chemical, PPE, key/access and safety procedures.
• Coach staff on standard work and quality expectations using inspection trends.
• Track room turnaround, re-clean, complaint and productivity data.
• Escalate suspicious, safety or guest-property issues according to policy.

Skills

AI scheduling

Quality inspection

Team leadership

Job description

• Santriya Technologies is seeking an AI-Enabled Housekeeping Supervisor to lead housekeeping teams using AI-assisted occupancy, workload and inspection insights to improve room readiness, quality and labor efficiency.
• Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.
• The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.
• Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.
• Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalation conflicts or missing guidance.
• Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

• Plan room/area assignments based on occupancy, arrivals, departures, priority rooms and staffing.
• Use AI scheduling and workload forecasts as decision support, adjusting for real-time room conditions and guest needs.
• Inspect cleaned rooms/public areas against documented standards and record defects.
• Coordinate maintenance, linen, minibar, lost-and-found and special-request issues.
• Control chemical, PPE, key/access and safety procedures.
• Coach staff on standard work and quality expectations using inspection trends.
• Track room turnaround, re-clean, complaint and productivity data.
• Escalate suspicious, safety or guest-property issues according to policy.
• AI-enabled ways of working:
• Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
• Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
• Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
• Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.
• Human accountability: AI is a copilot, not the accountable decision-maker.
• The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.
• Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.
• Success Measures:
• Room readiness and inspection pass rate improve
• Re-cleans and housekeeping complaints reduce
• Labor allocation matches occupancy better
• Safety and lost-property controls remain strong