AI-Enabled Food & Beverage Service Associate

Santriya Technologies; Chennai; On-site; INR 300,000 - 480,000; Full time

Job summary

Santriya Technologies is seeking an AI-Enabled Food & Beverage Service Associate to provide attentive service using approved AI tools for menu knowledge, order support and personalization, while upholding allergen, payment and food-safety controls.

Responsibilities include welcoming guests, explaining menu items, accurately taking orders via POS, coordinating with kitchen/bar teams and ensuring safe, compliant operations. You will handle bills and leverage guest data carefully per policy.

Responsibilities

• Welcome guests, explain menu items and take accurate orders through POS.
• Use approved AI/menu tools to retrieve current ingredients, availability and pairing information from controlled data.
• Never improvise allergen or dietary safety information; verify against approved allergen documentation or qualified staff.
• Coordinate timing and special requests with kitchen/bar teams.
• Use guest preference data only where permitted and appropriate.
• Process bills, discounts and payments according to authorization rules.
• Resolve service issues or elevate to supervisor based on severity.
• Capture recurring menu questions, availability issues and service feedback.

Job description

Job Summary

Santriya Technologies is seeking an AI-Enabled Food & Beverage Service Associate to provide attentive food and beverage service using approved AI tools for menu knowledge, order support and personalization, without compromising allergen, payment or food-safety controls.

Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services. The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth. Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work. Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escape conflicts or missing guidance. Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Responsibilities

• Welcome guests, explain menu items and take accurate orders through POS.
• Use approved AI/menu tools to retrieve current ingredients, availability and pairing information from controlled data.
• Never improvise allergen or dietary safety information; verify against approved allergen documentation or qualified staff.
• Coordinate timing and special requests with kitchen/bar teams.
• Use guest preference data only where permitted and appropriate.
• Process bills, discounts and payments according to authorization rules.
• Resolve service issues or elevate to supervisor based on severity.
• Capture recurring menu questions, availability issues and service feedback.

AI-enabled ways of working

• Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
• Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
• Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
• Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

Human accountability

AI is a copilot, not the accountable decision‑maker. The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation. Credit, fraud blocking, legal/regulatory, financial advice, safety‑critical, clinical, employment and other high‑impact decisions must follow delegated authority and required human review.

Success Measures

• Order accuracy and guest satisfaction improve
• Allergen and payment controls remain strong
• Service timing improves
• Relevant upsell increases without pressure