AI and Knowledge Strategist, Google Ads

Google; Hyderabad; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Google's gTech Ads GCS Customer Experience team seeks a Solutions Consultant with deep product knowledge to own customer solutioning. You will focus on managing troubleshooting tasks and translating business requirements into precise AI instructions and content solutions.

You will map user intent to content strategies, monitor model behavior for accuracy, and collaborate with product and engineering teams to deliver high-quality customer experiences across Google Ads platforms.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in search advertising, knowledge management, stakeholder management, or content management.

Responsibilities

• Own the content strategy within a specific product area, aligning content development with product roadmaps and prioritizing high-impact launches.
• Drive the success of AI-powered solutions by mapping user intent to specific content solutions and monitor model behavior to ensure factual grounding.
• Develop and refresh high-quality content solutions (text, video, interactive AI) for top user issues and customer journeys within your priority product areas.
• Analyze metrics and customer insights across product and support surfaces to deliver strategy recommendations tailored to your product area.
• Engage with cross-functional forums to integrate content strategy with broader product-specific initiatives.

Skills

Stakeholder management

Content management

Search advertising

Knowledge management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Google Ads

AI tools

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in search advertising, knowledge management, stakeholder management, or content management.

Preferred qualifications:

• Experience integrating content strategy with product and engineering roadmaps, with the ability to influence others and to communicate and collaborate well with cross-functional teams.
• Google ads product knowledge and experience using AI-powered tools.
• Strong understanding of content strategy, knowledge management principles, and data analysis.
• Demonstrate a deep understanding of Generative AI guardrails, including identifying and mitigating risks like hallucinations or grounding issues, to ensure that AI-driven solutions provide a consistently reliable, accurate, and high-quality experience for Google’s users and partners.
• Ability to independently manage multiple, time-sensitive project schedules and identify and mitigate risks.

About The Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

gTech Ads GCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. Our core operations primarily follow standard business hours.

As a Solutions Consultant, you will have deep product knowledge, provide high quality customer experience and own customer solutioning. You will focus on managing troubleshooting tasks and provide resolution to issues. You will also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

However, ensuring a seamless, customer experience across our global markets is central to our strategy. To solve for critical customer needs and to optimize resolution velocity, you may occasionally be aligned to alternative shifts schedules on a rotational basis. To fully support your well-being, Google provides support for any non-standard operational shifts.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Own the content strategy within a specific product area, aligning content development with product roadmaps and prioritizing high-impact launches. Turn business goals into content solutions.
• Drive the success of AI-powered solutions by mapping user intent to specific content solutions. You will translate business requirements into precise AI instructions (prompts) and monitor model behavior to ensure responses are grounded in fact and aligned with Ads product logic.
• Develop and refresh high-quality content solutions (text, video, interactive AI) for top user issues and customer journeys within your priority product areas.
• Analyze metrics and customer insights across product and support surfaces to deliver strategy recommendations tailored to your product area.
• Engage with cross-functional forums (Product Circles, CoE, etc.) to integrate content strategy with broader product-specific initiatives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .