AI Agent Engineer

ServiceNow; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

ServiceNow in India seeks a talented engineer to build and optimize AI agents for customer support workflows and business processes. You will design conversational systems that understand user intent and respond effectively, and you will integrate solutions with existing enterprise platforms.

Join a collaborative team to create ML models, write production-grade Python code, and iterate based on real user interactions.

Qualifications

• Experience building ML models or AI systems.
• Strong programming skills in Python or similar languages.
• Understanding of natural language processing concepts.
• Familiarity with enterprise software platforms.
• Ability to think through complex workflows and edge cases.
• Communication skills to work across technical and non-technical teams.

Responsibilities

• Creating AI models and agents using modern machine learning frameworks
• Writing clean, maintainable code for production systems
• Collaborating with product and design teams to shape agent capabilities
• Debugging and improving agent performance based on user interactions
• Documenting architectures and design decisions for team knowledge

Skills

Python

NLP

AI systems

Debugging

Team collaboration

Education

Bachelor's degree

Tools

ML Frameworks

Enterprise platforms

Job description

Batch: 2021 and before.

About the role

• Build and optimize AI agents that handle customer support workflows and business processes
• Design conversational systems that understand user intent and respond appropriately
• Develop solutions that integrate with existing enterprise systems and platforms
• Test and refine agent behavior across different use cases and scenarios

What you'll work on

• Creating AI models and agents using modern machine learning frameworks
• Writing clean, maintainable code for production systems
• Collaborating with product and design teams to shape agent capabilities
• Debugging and improving agent performance based on user interactions
• Documenting architectures and design decisions for team knowledge

What helps

• Experience building machine learning models or AI systems
• Strong programming skills in Python or similar languages
• Understanding of natural language processing concepts
• Familiarity with enterprise software platforms
• Ability to think through complex workflows and edge cases
• Communication skills to work across technical and non-technical teams