AGM - National Account Manager

Vodafone Idea Limited; New Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Vodafone Idea Limited in India seeks a Strategic Account Manager to own enterprise relationships and end-to-end lifecycle across Mobility and Fixed line offerings. You will drive revenue growth and ensure service excellence for assigned Enterprise customers.

The role requires 5–7 years of account management experience, deep knowledge of enterprise telecom products, and an MBA from a reputed institute. You will engage with C-level stakeholders and coordinate cross-functional teams.

Qualifications

• 5 to 7 years of account management experience in enterprise settings.
• Expertise in enterprise telecom products and services.
• MBA from a reputed institute is required.

Responsibilities

• Own and manage the relationship with enterprise customers across Mobility and Fixed line offerings.
• Drive incremental revenue and forecast accurately for assigned accounts.
• Coordinate with cross-functional teams to ensure service delivery and issue resolution.
• Map accounts at senior levels and steer conversations with C-level stakeholders.
• Farming and upsell to increase share of wallet while protecting existing revenue.
• Ensure alignment with SLA/MSA and collections processes.

Skills

Account management

Enterprise telecom

Client relationship

Education

MBA

Job description

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Strategic Account Manager

Function / Department

ENTERPRISE

Location

Band

M2

Job Purpose

The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
• Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.
• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
• Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
• Facilitating Collections Team to ensure timely payments and reduction in bad debts
• Manages detailed Account dossier and update periodically.
• Adhere and comply to all processes and systems of VIL & VIBS
• Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
• Account Engagement and Account Mapping with C Levels
• Should be able to steer the c level conversation with ease

Core Competencies, Knowledge, Experience

• 5 to 7 years of Account Management experience
• Expertise in Enterprise telecom products & services
• Must have technical / professional qualifications Professional Qualifications - MBA from reputed institute
• Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership